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  Public Ticket #1153137
Page header image error - gap between nav bar and image
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  • Junesees started the conversation

    HI Guys, thanks for all the hard work, hope you can help me! IWhen I upload an image to the page header. There is the image that is cropped behind the nav bar and hidden. So it's not aligned with the nav bar. 

    Please see screenshots attached. 

    The image's dimensions fit the requirements, however, it still has this gap/space in the nav bar header. 

    It has affected every: 

    • portfolio item
    • page
    • blog post

    Thanks again, 

    June

  •  2,682
    Andrew replied

    Hi Junesees,

    Thanks for contacting us regarding your query.

    May I ask you to provide us access to your WordPress Dashboard so we may access these pages directly and try to resolve this issue.

    You may take a look at the following plugin linked below to allow us access:

     Temporary Login For WordPress 

    I look forward to your reply. 

    Cheers! 

  •  8,342
    Tahir replied

    Hey Again,
    Hope you had a Great Weekend,

    1: Please see: 


    2: Use this "Force Transparency" Option in the "Page Header Settings" Metabox :

    Be.st 


    ThemeNectar Support Team 

  •   Junesees replied privately
  •  8,342
    Tahir replied

    Hey Again,

    If the force transparency Option is not available . Then you will have to Turn on the Transparent Header Option in Salient Theme Options Panel -> Header Navigation -> Transparency . 

    Using the Header Opacity Option alone has limited applicability .

    Be.st 


    ThemeNectar Support Team 

  •   Junesees replied privately
  • Junesees replied

    Sorry for the double posting! I think the white gap between the nav bar and the content problem I mentioned in the previous message, is happening to all my web pages. 

    This is on my home page. junesees.com/home

    I can't figure out what has happened, I'm at a loss.- please help! 

    Thankfully always, 

    June


  •  8,342
    Tahir replied

    Hey Again,
    Hope you had a Great Weekend,

    Your Pin It Plugin is adding in extra markup that is causing the gaps : 

    Be.st 


    ThemeNectar Support Team 

  • Junesees replied

    Hey Tahir, Hope you had a great weekend too. Oh dear! Is it causing the gap in the about page too? Should I delete the plugin? Or disable it?

    **Edit- Disabled the plugin and deleted it. The gap is still there on the 'About' page: http://www.junesees.com/about/

    Thanks, 

    June

  •  8,342
    Tahir replied

    Hey Again,

    That is actually the Page Header : 

    Make sure to clear the Header Color Fields to remove the Page header from the page : 

    Be.st 


    ThemeNectar Support Team 

  • Junesees replied

    Hey Tahir, you are a genius! Thank you! So much time I've wasted and it's a simple solution. Thank you so much. 

    Before I make a silly mistake, which plugin for Pinterest button hover - would be compatible with the Salient theme? 

    June

  •  8,342
    Tahir replied

    Hey Again,

    Glad you got it working.  We havent really tested any so can not recommend a Pinterest Plugin.

    B.est 


    ThemeNectar Support Team 

  • Junesees replied

    Hi Guys, Sorry to have this problem again. I think there could be a bug.

    I've attached a screenshot. There is a weird thing happening with my page full-screen rows. There's a gap between the nav bar and the image but the gap has a google map.

    I didn't add any map elements in the back end. (See screenshot - 'contact-edit-page')

    I've cleared the cache and double checked, there are no colours in the page header. 

    Here's the page affected: http://www.junesees.com/contact/

    Thanks again for your help! 

    I don't know why it keeps occurring....

  •  8,342
    Tahir replied

    Hey Again,

    The Page Template is Set to Contact . Set it to Default  : 

    Thanks 


    ThemeNectar Support Team 

  • Junesees replied

    Hey Tahir, Thanks for the reply. Changed the page template to DEFAULT. But the background image is missing and it's blank white. (See Screenshot)

    http://www.junesees.com/contact/

  •  8,342
    Tahir replied

    I can see it now : 

    Thanks 


    ThemeNectar Support Team 

  • Junesees replied

    Hey Tahir, I found out that I needed to reinstall Chrome browser. As the web page is shown on Firefox and Safari. Thought I let you know. 

    Can I ask: what are the Template used for? (In page attributes) 

    Cheers, June

  •  8,342
    Tahir replied

    Hey Again,

    Glad you got it sorted . The Templates are used for Quick Page Layout mostly meant for Legacy Users . 

    Thanks 


    ThemeNectar Support Team