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  Public Ticket #2675694
Changes to Salient Child theme
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  • Diane started the conversation

    Hi, I have received my new site from the developer.  They are now not responding to any of my emails, so I am lost as to where I stand with this theme.  

    1.  I am wanting to change the header image on one of the pages, but I can't find where.  I have uploaded the new one to images with the same name as the old one.  I've looked on the pages tab and can edit the page contents, but not the header.  On the sliders tab there are only the first 2 pages, not the rest of the site headers.  Would appreciate if you could point me in the right direction.

    2. Do I own this theme now, and am I able to upload updates as they come available.  If not, what do I do about that?

    I see that I could not post this ticket to the Salient area without a purchase reference, not sure how I get that either.

    Thanks for your help.

  •  2,679
    Andrew replied

    Hi Diane,

    1. To change the page header, please click edit page from admin panel, then header to the header page settings as shown below:

    3904589065.png

    2. Let us know which version of salient theme are you using currently. The latest version is 12.1.6.

    Thanks.


  • Diane replied

    Thank you Andrew.  I don't have that screen when I select the Salient menu option, I get the child them and there is nothing in the Page Header section as per below.

    If I look at the installed themes, the Salient Child is active.  The Salient one is there, with a button on it to "activate" only, where the Salient Child has the "customise" button.

    How do I find out what version of the theme I am running?

  •  2,679
    Andrew replied

    Hi Diane,

    Head to Dashboard > Appearance > Theme > click on the salient parent theme details and you will see the version you are using.

    Thanks.

  • Diane replied

    Ok, thanks for that.  It's version 11.0.1.

  •  2,679
    Andrew replied

    Hi Diane,

    Please update to the latest version 12.1.6 using this guide http://themenectar.com/docs/salient/updating-salient/ as well as the wp bakery to the current version 6.4.2

    Thanks.

  • Diane replied

    Thanks Andrew.  I've tried to download the theme, but it looks like I can't as I didn't buy it from them originally, my web site designer used it.  Does that mean I now have to buy it in order to do the upgrade?

  •  2,679
    Andrew replied

    Hi Diane,

    Are you one the same domain the web developer used?

  • Diane replied

    No Andrew.  He has given me the files and I've uploaded them to a dev section on my own host for testing.

  •  2,679
    Andrew replied

    @Diane

    You will have to purchase a Regular License for Each Domain you install Salient on. So in this case you will have to buy a licence for the domain you are using.

    Thanks

  • Diane replied

    Well looks like that wasn't a great idea, because the website layout is now all over the shop!  

  •  2,679
    Andrew replied

    Hi Diane,

    You can check for plugin conflicts which could as well be a cause for this by deactivating the third party plugins then reactivate it back one by one to see which plugin may be resulting to this.

    Thanks.