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  Public Ticket #2737781
Black flashing in portfolio
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Comments

  •  4
    ginhut started the conversation

    This is only happening in SAFARI on a Mac.


    When you get into the slides about halfway through, there is a "black flash" that is showing up in the middle of the photo briefly. I can't submit a video to this but if you need to see it, I can send it along.

    I would try and change the background to white, but i don't think that will help.

    My client pointed it out so it is on multiple computers.


    Thanks,

    Gina

  •  8,342
    Tahir replied

    Hey Again,

    Please update to the Latest Salient Theme Version.

    The current version of the theme is 13 and the current version of the page builder is 6.6. Salient versions older than v11 won't be compatible with WordPress 5.5.

    Here's the documentation on the available methods for updating Salient: http://themenectar.com/docs/salient/updating-salient/#methods Once you've updated that, the update for the included page builder will become available. Note that "Visual Composer" also renamed their plugin on Envato to "WPbakery page builder" a couple of years back.

    Here's an update guide on what to expect when jumping many major releases at once: http://themenectar.com/docs/salient/important-salient-update-for-new-envato-requirements/ take a read through before the update, as many things have changed.

    To get a list of Bug Fixes and new Feature addons in the Latest Theme updates view change log here http://themenectar.com/changelogs/salient.html .

    Best.


    ThemeNectar Support Team 

  •  4
    ginhut replied

    Hi,

    I did the update and cleared the cache and it still is doing it. Can I change the background to white and maybe it won't be as obvious?

    Thanks!

  •  8,342
    Tahir replied

    Hey Again,

    Add this into the Custom CSS box in your Salient Theme Options panel (We write all Custom CSS in the Live Browser to ensure accuracy. If you cannot see any changes, make sure there is no red cross in the Custom CSS Box as any syntax error would cause all CSS under that line of code to not show up on the Frontend):

    .swiper-container, .swiper-slide {
        background: #fff !important;
    }

    Thanks


    ThemeNectar Support Team 

  •  4
    ginhut replied

    Hi, That did the trick on the background color change, but it still flickers on the slides. Are you able to recreate this? Just curious.

  •  2,682
    Andrew replied

    Hi Ginhut,

    I am unable to replicate this from my end. Please share a video that captures this behaviour.

    Thanks.

  •  8,342
    Tahir replied

    Hey Again,

    Yes, I can see it on my end in Chrome. Could you turn off the CDN temporarily and check whether that makes a difference as right now the images are getting served from the CDN.

    Thanks 


    ThemeNectar Support Team 

  •  4
    ginhut replied

    I don't believe we are on a CDN. It is just a Godaddy shared Wordpress account.

  •  8,342
    Tahir replied

    Godaddy does provider a free CDN service. Please turn it off in the Settings and check.

    Thanks 


    ThemeNectar Support Team 

  •  4
    ginhut replied

    Ok, I figured out how to do that. It seems to have worked but now the slideshows load way too slow.

  •  2,682
    Andrew replied

    Hi There,

    Sliders seems to be just at their normal speed and not slow, please try clearing cache and check.

    Thanks.