Okay
  Public Ticket #2741914
videos on mobile
Closed

Comments

  •  2
    Itxaso Lizuain started the conversation

    hi, I can´t see the background videos of my page on mobile. I don´t know why is not working now. Can you help me?

    Thank you! 

  •  8,345
    Tahir replied

    Hey Again,

    Only the Self-hosted videos would work on mobile. Please see: http://themenectar.com/docs/salient/page-builder-row/#video-background . 

    Thanks


    ThemeNectar Support Team 

  •  2
    Itxaso Lizuain replied

    Hi, but I´m usign self-hosted videos. Last week it was working and but not now.  None of them. 

  •  2
    Itxaso Lizuain replied

    I have update my htacces file. 

  •  2
    Itxaso Lizuain replied

    I have deleted my mobile cache but the error persist. Thanks for your help 

  •  8,345
    Tahir replied

    Which Mobile Device are you testing in as i can see it the video on my Android Device?.

    Thanks 


    ThemeNectar Support Team 

  •  2
    Itxaso Lizuain replied

    im testing with iphone 12 mini 

  •  8,345
    Tahir replied

    Are the Videos in an 16:9 aspect ratio as those would only work on Mobile ?.



    ThemeNectar Support Team 

  •  2
    Itxaso Lizuain replied

    Yes the aspect ratio is 16:9. 

  •  2,682
    Andrew replied

    Hi Lizuain,

    Please check for plugin conflicts as well by deactivating the third party plugins the reactivate them back one by one to see the one that falls culprit.

    Thanks.

  •  972
    ThemeNectar replied

    Hey Itxaso,

    I just tested on the same iPhone model and can see the video playing - can you please confirm that you're not in low power mode on your phone? iOS has recently changed to prevent the autoplaying of videos when that's enabled.

  •  2
    Itxaso Lizuain replied

    Hi!! Now it is working. I can see the videos. Ok thank you very much for your help.