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  Public Ticket #2755820
Visual Editor WP Bakery doesn't work
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  •  3
    Lucie_Hanot16 started the conversation

    Hello,

    One of my co-workers doesn't have access to the WP Bakery Visual Editor with his account or mine. He tried multiple time with Chrome, Firefox, Safari etc. He work on an MackBook Air M1 (macOS Big). We already update the new version of Salient. Can you help us ?  

  •  8,393
    Tahir replied

    Hey Again,

    Please update to the Latest Salient Theme Version.

    The current version of the theme is 13.0.5 and the current version of the page builder is 6.6. Salient versions older than v11 won't be compatible with WordPress 5.5.

    Here's the documentation on the available methods for updating Salient: http://themenectar.com/docs/salient/updating-salient/#methods Once you've updated that, the update for the included page builder will become available. Note that "Visual Composer" also renamed their plugin on Envato to "WPbakery page builder" a couple of years back.

    Here's an update guide on what to expect when jumping many major releases at once: http://themenectar.com/docs/salient/important-salient-update-for-new-envato-requirements/ take a read through before the update, as many things have changed.

    To get a list of Bug Fixes and new Feature addons in the Latest Theme updates view change log here http://themenectar.com/changelogs/salient.html .

    Best.


    ThemeNectar Support Team 

  •  1,629
    Judith replied

    Hi Lucie,

    Please head to wpbakery setting and check the checkbox labelled disable gutenberg editor . Let us know whether this fixes.

    Thanks.

  •  3
    Lucie_Hanot16 replied

    Hi Judith,

    Unfortunately it doesn't work...

  •  1,629
    Judith replied

    Hi Lucie,

    Please send in your admin login credentials so that we can look into this further.

    Thanks.

  •   Lucie_Hanot16 replied privately
  •  1,629
    Judith replied

    Hi Lucie,

    I change the option below in wpbakery setting from page only to custom:

    3097434329.png

    Please let us know whether you need any further assistance.

    Thanks.

  •  3
    Lucie_Hanot16 replied

    It still does'nt work, when he tried to edit a page the loading page from WP bakery is stuck in front of the Home Page..

  •  3
    Lucie_Hanot16 replied

    I think it is okay for my co-worker !

    Thank you for your help

    Lucie

  • chris replied

    how did you get it to work. mine is also stuck

  •  8,393
    Tahir replied

    @Chris,

    Were you able to update the Salient Theme and the bundled plugins to the latest version ?. 

    Thanks 


    ThemeNectar Support Team 

  • chris replied

    yes, I updated the theme and plugins to the latest

  •  1,629
    Judith replied

    Hi Chris,

    Please send in your admin login credentials so that we may look into it further.

    Thanks.

  •   Lucie_Hanot16 replied privately
  •  1,629
    Judith replied

    Hi Lucie,

    The page builder is working from my end.

    4510280509.png


    Please let me know whether I am missing something.

    Thanks.