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Public Tickets

Cristina Clisson family font box display bug   General   Updated 4 days ago   3 Most recent comment from Cristina Clisson:Thanks. that helped, it was the case Jon Previous/Next post nav arrow colorClosed   General   Updated 5 days ago   11 Most recent comment from Jon:= Anik Off-Canvas background   General   Updated 6 days ago   2 Most recent comment from Pat:Hi Anik, Thank you for contacting us. You can add the individual menu item background using these options: I hope that helps, we look forward to your reply. Thanks, yeeloon Critical error when activating plugins   General   Updated 1 week ago   2 Most recent comment from Pat:Hi Yeelon, Thank you for reaching out. I'm sorry to hear you're running into this critical error and completely understand how concerning this can be. This issue is probably caused by the se ... Aron Secondary Header   General   Updated 2 weeks ago   2 Most recent comment from Austin:Hi Aron, Thank you for getting back to us. Whenever the secondary header is active, the icons are displayed on the secondary header. You can see the same in our guide https://themenectar.com/docs/sali ... Ezequiel Learnpress   General   Updated 2 weeks ago   2 Most recent comment from Pat:Hi Ezequiel, Thanks for reaching out. Salient is built to WordPress standards and is compatible with the vast majority of well-coded third-party plugins. While many of our customers use various plugin ... SamType40 Button link to open lightbox image   General   Updated 2 weeks ago   5 Most recent comment from Pat:Hi Sam, Glad we could help you get this up and running. Happy coding!   Best wishes, shrouk ssue with Product Images on Mobile After WPML Translation   General   Updated 3 weeks ago   2 Most recent comment from Austin:Hi Shrouk, Thank you for getting back to us. Add this into the Custom CSS box in your Salient Theme Options panel (We write all Custom CSS in the Live Browser to ensure accuracy. If you cannot see any ... Eric Forcing Capital Case on Bio   General   Updated August 5, 2025 at 5:46pm   4 Most recent comment from Pat:Hi Eric, Thank you for contacting us, and especially for sharing the workaround update. We're glad to hear that you managed to figure this out. If you have any further questions or encounter any ... ElevatedMediaProductions Video Player not working with VimeoClosed   General   Updated August 5, 2025 at 1:08am   2 Most recent comment from Pat:Hi again, This seems to be a duplicate and we will be working on the issue via https://themenectar.ticksy.com/ticket/4304865  Allow us to close this for now.   Thanks again, garonsamantha Image loadClosed   General   Updated August 4, 2025 at 10:58am   3 Most recent comment from Tahir :Hi garonsamantha , Thanks for reaching out! . This seems like a migration issue, Could you confirm if the migration was completed 100% by the plugin or host ?. Best,    Arturo Alquicira Off canva sub-text   General   Updated July 30, 2025 at 6:05pm   6 Most recent comment from Austin:Hi Arturo, Thank you for getting back to us. I'm glad we could assist. Feel free to get back to us if you have any other queries. Cheers, Jeffrey Getting Started   General   Updated July 27, 2025 at 4:21pm   6 Most recent comment from ThemeNectar:Hey Jeffrey, I'm glad you found it. Salient offers a post type called Global Sections, which allows you to create sections of content that can be attached to various locations in the theme and di ... Kathryn Preview Image   General   Updated July 25, 2025 at 5:01am   2 Most recent comment from Austin:Hi Kathryn, Thank you for getting in touch. I can see you are using Yoast SEO plugin which does SEO optimization that also affects the preview images. After changing the image, note that the image can ... parisorn How to Make Shipping Address Phone Field Required on Checkout FormClosed   General   Updated July 24, 2025 at 8:22am   6 Most recent comment from Tahir :Try using this filter and check:  add_filter( 'woocommerce_checkout_fields', function ( $fields ) { if ( isset( $fields['billing']['billing_phone'] ) ) { $fi ...