Welcome to the ThemeNectar Support Forum!

Average Queue Time: We try to answer tickets within one business day, but depending on the current load the wait time can be slightly longer.

Please Note Before Posting: Every time you post a new comment before we have a chance to respond your tickets gets unintentionally bumped to the bottom of the queue since tickets on our end are sorted from oldest to newest in terms of last comment posted. If you have additional comments prior to us responding, please edit them into the initial post :)

Before posting, please ensure:

  • Your theme version is up to date. You can find a list of all bug fixes and changes here to refer to in the official changelog.
  • Your plugins are up to date & you've tested to make sure a plugin conflict isn't the reason for your issue. Ifa plugin is indeed causing your issue, include the name of the plugin in the ticket.
  • You've checked out our video tutorials to see if your question could be answered in one of them.
  • Your WordPress installation is v3.5+

Thanks for purchasing our theme & have a great day! :)


Public Tickets

ssyddall Page Submenu styling   Salient - Responsive Portfolio & Blog Theme   Updated 2 hours ago   1 Most recent comment from ssyddall:When using the "Page Submenu" element I've found there is no way to style individual "Menu Links". I tried going into Classic mode and adding styled spans to the Menu Link I wanted to change which wor ... Paul Fine grey line between nectar shortcodes   Salient - Responsive Portfolio & Blog Theme   Updated 14 hours ago   3 Most recent comment from Paul :Sorry I updated it in the meantime... You can see the same line between the text and the button, and I still can't find how to remove it. In the code, the button is a nectar shortcode in the same text ... KayZ RTL   Salient - Responsive Portfolio & Blog Theme   Updated 16 hours ago   6 Most recent comment from Andrew Cooke:Hi KayZ, About the rtl.css not working for some of the elements on the site, we tested this out and the rtl.css file is loaded.  There might be a problem with the style declarations on the rtl.css o ... John contact page   Salient - Responsive Portfolio & Blog Theme   Updated 17 hours ago   3 Most recent comment from John:Tahir I have a new request but each time I try and post I get a message saying theat the prurchase code is incorrect? Baranya Janos Contact Form 7   Salient - Responsive Portfolio & Blog Theme   Updated 19 hours ago   2 Most recent comment from Andrew Cooke:Hi Baranya, Apologies for the late reply. We logged in and disabled the WP Google Map Pro plugin as it was interfering with the salient visual composer plugin's google map element. We also set the ove ...