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Welcome to the ThemeNectar Support Forum!

Average Queue Time: We try to answer tickets within one business day, but depending on the current load the wait time can be slightly longer.

Please Note Before Posting: Every time you post a new comment before we have a chance to respond your tickets gets unintentionally bumped to the bottom of the queue since tickets on our end are sorted from oldest to newest in terms of last comment posted. If you have additional comments prior to us responding, please edit them into the initial post :)

Before posting, please ensure:

  • Your theme version is up to date. You can find a list of all bug fixes and changes here to refer to in the official changelog.
  • Your plugins are up to date & you've tested to make sure a plugin conflict isn't the reason for your issue. Ifa plugin is indeed causing your issue, include the name of the plugin in the ticket.
  • You've checked out our video tutorials to see if your question could be answered in one of them.
  • Your WordPress installation is v3.5+

Thanks for purchasing our theme & have a great day! :)

ThemeNectar

  Featured Articles

Change "ALL" and "Sort Portfolio" Text on Portfolio Filter Bar [JS hack]

Place this JS script in a RAW JS Page element inside the tag on that particular page. See screenshot: http://prntscr.com/99em7b .<script ...

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Add TEXT Next to Hamburger Menu Icon

Add this into the Custom CSS box located in your Salient Options panel (Make Sure there are no red cross in the Box) :.slide-out-widget-area-toggle a:hover:after { ...

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Twitter Share Count API Closed

Here is the official link: https://blog.twitter.com/2015/hard-decisions-for-a-sustainable-platform . For the other counts to Please Update Theme .Cheers

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Change logo url link via JS code Globally.

Add this JS code using this technique: https://themenectar.ticksy.com/article/5528/ <script type='text/javascript'> jQuery( document ...

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Changing Theme Texts Using Loco Translate Plugin .

Please see: https://localise.biz/help/wordpress/translate-plugin/beginners Below are the Steps to Install Loco Translate Plugin to change or edit Theme ...

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Corporate Demo - Contact Form

<div class="col span_4"> <p> [text* your-name placeholder "Your Name *"] </p> </div> <div class="col span_4"> <p> ...

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Anchor Links not Working

Salient Theme: 7.x How to solve: Browser shows undesired positioning of anchor links if/when returning from 'other' site pages. Steps: Go to ...

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Clear Cache

Clear Your WordPress Site CacheWordPress is fairly database intensive so it’s highly recommended to host your WordPress site with a webhost that provides built-in ...

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Nectar Flexible Slider Height Cropping Image in Responsive Screen Sizes.

Try using the Flexible Slider Height option in Nectar Slider. See screenshot:  Also when using the flexible slider height option you have to enter ...

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2 Minute Theme Update.

Updating the Salient Theme is incredibly simple and as long as you’ve made all of your changes to your site using a child theme, you won’t have to worry about ...

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Nectar Slider - Button Lightbox Video

Hey , Add in the lightbox extra class here : http://prntscr.com/9c4wul and the JS in here :http://prntscr.com/9c4xbo . <script ...

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Make button open lightbox

The correct HTML to add a button with an icon that links to a video would be: <a class="nectar-button small accent-color regular-button" target="_blank" ...

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Installing and Updating Salient Visual Composer (Bundled with Theme)

Please Note that Salient VC 4.7.4 ++ requires PHP 5.4 or higher to be running on your server. Please contact your hosting provider to ensure your php version is ...

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Howto: Make logo big or small

Add this into the Custom CSS box located in your Salient Options panel:/* Desktop greater then 1000px */ @media only screen and (min-width : 1000px) { ...

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Updating Your Theme and Plugins

Hey! Note: Visual Composer 4.7.x requires PHP 5.3 or latest. If you have an earlier version your site will result in a blank page. Updating ...

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Change Slide Out Widget Icon

.slide-out-widget-area-toggle i:before { content: '\f0e0'; font-family: 'FontAwesome'; top: 6px !important; position: relative; font-size: ...

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How to Translate the theme

TranslationIf this is your first time working with WordPress and you need to know more about this process (or are simply looking for a refresher course), there are ...

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Adjust Nectar Slider Text with CSS

Use the nth-child selector to target individual slides. body #ajax-content-wrap .nectar-slider-wrap .swiper-slide:nth-child(1) .content h2 { } Add this into the ...

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Add phone number in secondary menu with icon

Please add the span html inside the secondary menu text as : <span class='icon-phone'></span>0437 445 352 As can be seen in ...

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Comments not showing on Pages

By default there's no option for the comment field on static pages, but adding it in is simple.1) Add the code to page.php via Apperance -> Editor . <div ...

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Troubleshooting the Salient Theme (Website not working correctly)

Please follow these steps to Troubleshoot your Theme :1: Make sure your Wordpress Installation is updated to the latest version . See: How To Update .2: Make sure ...

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Create Landing Page (Remove Header / Footer per page )

You need to find the Page id of the page you want to remove the Header and footer . Here is how to find it: http://quadroideas.com/find-page-id-wordpress/ .Also ...

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The package could not be installed. The theme is missing the style.css stylesheet

A common issue that can occur with users new to installing WordPress themes is a "Broken theme and/or stylesheets missing� error message being displayed ...

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Size of images in lightbox . Images getting cut

Hey !Simply change your "large" image size in settings > media to 1280x720 and it should work alright :) Cheers

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  Public Ticket Activity

Richard Vermeer setting a secondary menu on my portfolio items   Updated 35 seconds ago   2   Salient - Responsive Portfolio & Blog Theme Most recent comment from Tahir - SUPPORT: Hey , Please make sure you follow the steps mentioned in here : https://themenectar.ticksy.com/article/6266/ the Video is to just to provide more context.  Best. Nico Broken animated underline in header links   Updated 12 hours ago   6   Salient - Responsive Portfolio & Blog Theme Most recent comment from Nico: Page URL is: http://rbblog.de/ Deborah transparent menu option not working   Updated 13 hours ago   1   Salient - Responsive Portfolio & Blog Theme Most recent comment from Deborah: Is anybody else having an issue where their transparent navigation bar isn't working like it should? I can't for the life of me figure out what I'm doing wrong. I am using a ... Ben Traynham Logo disappears on scroll   Updated 13 hours ago   2   Salient - Responsive Portfolio & Blog Theme Most recent comment from Ben Traynham: I just switched the Nectar Slider from 'Directional Based Content Movement' to 'Classic' and it fixed the issue, but I would still like to know what is causing it to happen, because it ... Eric Yealland Portfolio videos not loading in iOS Safari   Updated 20 hours ago   7   Salient - Responsive Portfolio & Blog Theme Most recent comment from Aarik Evanson: I'm having this same issue (Salient 7.0.9); the videos appear on mobile only after rotating phone then rotating back. Could you please supply the line checking for iframe size? Thanks! souza Arrow (up) color   Updated 21 hours ago   5   Salient - Responsive Portfolio & Blog Theme Most recent comment from souza: Perfect!  Thanks! Brandon animated_underline   Updated 21 hours ago   4   Salient - Responsive Portfolio & Blog Theme Most recent comment from Tahir - SUPPORT: Hey Again, For that you will have to change the Accent Color in Salient Theme Options .  Best. Ingrid Space Between Containers   Updated 21 hours ago   2   Salient - Responsive Portfolio & Blog Theme Most recent comment from Tahir - SUPPORT: Hey, Please provide the page url so that i can write up the custom css for whats possible. Thanks Erik Peterson Lock Google Map from scrolling / moving   Updated 21 hours ago   4   Salient - Responsive Portfolio & Blog Theme Most recent comment from Tahir - SUPPORT: Hey Again, Add this into the Custom CSS box located in your Salient Options panel (Make Sure there are no red cross in the Box) : @media only screen and (max-width: 690px) .nectar-google-map ... Patrick Change Header H1 Property   Updated 23 hours ago   4   Salient - Responsive Portfolio & Blog Theme Most recent comment from Tahir - SUPPORT: Hey,  Please see the page-id technique in this article : https://themenectar.ticksy.com/article/2077/ .  Best. Whit Override social icon styles   Updated 1 day ago   3   Salient - Responsive Portfolio & Blog Theme Most recent comment from Whit: I tried that but it didn't work. However, I figured out a solution.  In the Salient Options panel, I had the Custom Footer Color Scheme enabled. I couldn't override the colors I picked ... Filippo woocommerce 2.6   Updated 1 day ago   2   Salient - Responsive Portfolio & Blog Theme Most recent comment from Tahir - SUPPORT: Hey , We just released Salient 7.0.9 with the Woocommerce 2.6.1 Product layout Fix as well as other numerous bug fixes, See changelog : http://themenectar.com/changelogs/salient.html . If ... Irina Oops! Something went wrong. This page didn't load Google Maps correctly. See the JavaScript console for technical details.   Updated 1 day ago   3   Salient - Responsive Portfolio & Blog Theme Most recent comment from Tahir - SUPPORT: Hey , The issue only applies to new domains where the maps script hasn’t been prior to June 22 of this year. This article ... souza Using VIMEO on Salient theme   Updated 2 days ago   2   Salient - Responsive Portfolio & Blog Theme Most recent comment from souza: Nice, worked using columns. 1/4 + 1/2 + 1/4 Cheers Hugo Alignment code   Updated 2 days ago   1   Salient - Responsive Portfolio & Blog Theme Most recent comment from Hugo: HI!! super quick question! In my columns, I would like to add a HTML tag so that the first word of my sentence is centred and the two-three remaining words stay on the same line ...
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