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Welcome to the ThemeNectar Support Forum!

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There's currently a known bug with Ticksy and the Envato API that may show your support as expired even when it is not - until this gets fixed please don't worry about it as support will still be provided 

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Average Queue Time: We try to answer tickets within one business day, but depending on the current load the wait time can be slightly longer.

Please Note Before Posting: Every time you post a new comment before we have a chance to respond your tickets gets unintentionally bumped to the bottom of the queue since tickets on our end are sorted from oldest to newest in terms of last comment posted. If you have additional comments prior to us responding, please edit them into the initial post :)

Before posting, please ensure:

  • Your theme version is up to date. You can find a list of all bug fixes and changes here to refer to in the official changelog.
  • Your plugins are up to date & you've tested to make sure a plugin conflict isn't the reason for your issue. Ifa plugin is indeed causing your issue, include the name of the plugin in the ticket.
  • You've checked out our video tutorials to see if your question could be answered in one of them.
  • Your WordPress installation is v3.5+

Thanks for purchasing our theme & have a great day! :)

ThemeNectar

  Featured Articles

Change "ALL" and "Sort Portfolio" Text on Portfolio Filter Bar [JS hack]

Place this JS script in a RAW JS Page element inside the tag on that particular page. See screenshot: http://prntscr.com/99em7b .<script ...

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Add TEXT Next to Hamburger Menu Icon

Add this into the Custom CSS box located in your Salient Options panel (Make Sure there are no red cross in the Box) :.slide-out-widget-area-toggle a:hover:after { ...

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Twitter Share Count API Closed

Here is the official link: https://blog.twitter.com/2015/hard-decisions-for-a-sustainable-platform . For the other counts to Please Update Theme .Cheers

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Change logo url link via JS code Globally.

Add this JS code using this technique: https://themenectar.ticksy.com/article/5528/jQuery('a#logo').attr('href','http://creativecorridor.co');Best.

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Changing Theme Texts Using Loco Translate Plugin .

Please see: https://localise.biz/help/wordpress/translate-plugin/beginners Below are the Steps to Install Loco Translate Plugin to change or edit Theme ...

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Anchor Links not Working

Salient Theme: 7.x How to solve: Browser shows undesired positioning of anchor links if/when returning from 'other' site pages. Steps: Go to ...

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Clear Cache

Clear Your WordPress Site CacheWordPress is fairly database intensive so it’s highly recommended to host your WordPress site with a webhost that provides built-in ...

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Nectar Flexible Slider Height Cropping Image in Responsive Screen Sizes.

Try using the Flexible Slider Height option in Nectar Slider. See screenshot:  Also when using the flexible slider height option you have to enter ...

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2 Minute Theme Update.

Updating the Salient Theme is incredibly simple and as long as you’ve made all of your changes to your site using a child theme, you won’t have to worry about ...

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Make button open lightbox

The correct HTML to add a button with an icon that links to a video would be: <a class="nectar-button small accent-color regular-button" target="_blank" ...

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Installing and Updating Salient Visual Composer (Bundled with Theme)

Please Note that Salient VC 4.7.4 ++ requires PHP 5.4 or higher to be running on your server. Please contact your hosting provider to ensure your php version is ...

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Howto: Make logo big or small

Add this into the Custom CSS box located in your Salient Options panel:/* Desktop greater then 1000px */ @media only screen and (min-width : 1000px) { ...

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Updating Your Theme and Plugins

Hey! Note: Visual Composer 4.7.x requires PHP 5.3 or latest. If you have an earlier version your site will result in a blank page. Updating ...

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Change Slide Out Widget Icon

.slide-out-widget-area-toggle i:before { content: '\f0e0'; font-family: 'FontAwesome'; top: 6px !important; position: relative; font-size: ...

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How to Translate the theme

TranslationIf this is your first time working with WordPress and you need to know more about this process (or are simply looking for a refresher course), there are ...

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Adjust Nectar Slider Text with CSS

Use the nth-child selector to target individual slides. body #ajax-content-wrap .nectar-slider-wrap .swiper-slide:nth-child(1) .content h2 { } Add this into the ...

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Add phone number in secondary menu with icon

Please add the span html inside the secondary menu text as :<span class='icon-phone'></span>0437 445 352 As can be seen in this screenshot: ...

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Comments not showing on Pages

By default there's no option for the comment field on static pages, but adding it in is simple.1) Add the code to page.php via Apperance -> Editor . <div ...

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Troubleshooting the Salient Theme (Website not working correctly)

Please follow these steps to Troubleshoot your Theme :1: Make sure your Wordpress Installation is updated to the latest version . See: How To Update .2: Make sure ...

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Create Landing Page (Remove Header / Footer per page )

You need to find the Page id of the page you want to remove the Header and footer . Here is how to find it: http://quadroideas.com/find-page-id-wordpress/ .Also ...

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The package could not be installed. The theme is missing the style.css stylesheet

A common issue that can occur with users new to installing WordPress themes is a "Broken theme and/or stylesheets missing� error message being displayed ...

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Size of images in lightbox . Images getting cut

Hey !Simply change your "large" image size in settings > media to 1280x720 and it should work alright :) Cheers

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  Public Ticket Activity

L Merik FANCY BOX - Title text alignment   Updated 8 minutes ago   2   Salient - Responsive Portfolio & Blog Theme Most recent comment from Tahir - SUPPORT:Hey, Please provide the page url so that i can write up the custom css for whats possible. Thanks Enrico Pieri Custom Fonts   Updated 20 minutes ago   1   Salient - Responsive Portfolio & Blog Theme Most recent comment from Enrico Pieri:I'm trying to upload a custom font from typekit. I've added the CSS code to the typekit wordpress plugin but there seems to be no change of the h1 font on my website. Have I made a mistake on the ... Joseph Templeton Google Fonts randomly won't load on Safari   Updated 3 hours ago   3   Salient - Responsive Portfolio & Blog Theme Most recent comment from Joseph Templeton:Page transitions were not on to begin with. Tried clicking and unclicking the Disable Fade Out On Click option - along with emptying my cache - to no avail. The problem is still there. Marvin Export pages tamplate   Updated 4 hours ago   3   Salient - Responsive Portfolio & Blog Theme Most recent comment from Marvin:Thanks a lot :) Den Nectar slider heading size   Updated 9 hours ago   3   Salient - Responsive Portfolio & Blog Theme Most recent comment from Daníel:Hi!I have exactly the same problem as Den had and I can't open your url, Tahir.Is there a solution?Best! Jan Portfolio max columns   Updated 13 hours ago   1   Salient - Responsive Portfolio & Blog Theme Most recent comment from Jan:Hi, I want to have smaller portfolio thumbnails using full width portfolio. So I added custom thumb to every portfolio item (250px x 250px). But thumbs still appear to be 500x500 or so and ... Rachel Embed YouTube in Nectar Slider   Updated 15 hours ago   2   Salient - Responsive Portfolio & Blog Theme Most recent comment from Tahir - SUPPORT:Hey ,That demo is using the Home Slider Instead of the Nectar Slider which has an option to embed a youtube iframe code. You can also place a Iframe code in Nectar Caption Area . Best. Fabian Contact Form Effekt   Updated 15 hours ago   2   Salient - Responsive Portfolio & Blog Theme Most recent comment from Tahir - SUPPORT:Hey ,This is a known bug. We will be releasing a update soon with a fix. Best. Rod How to Make Mobile Menu Visible Instead of Hidden?   Updated 16 hours ago   2   Salient - Responsive Portfolio & Blog Theme Most recent comment from Tahir - SUPPORT:Hey ,Please use the Permanent Transparent Header Option in Salient Theme Options Panel -> Header Navigation Section .Best. Peter Animation Delay   Updated 17 hours ago   2   Salient - Responsive Portfolio & Blog Theme Most recent comment from Tahir - SUPPORT:Hey ,Please adjust the options in here : http://prntscr.com/b8t2qn . Best. Viktor Videos not shown   Updated 17 hours ago   2   Salient - Responsive Portfolio & Blog Theme Most recent comment from Tahir - SUPPORT:Hey, We just released Salient 7.0.8 with the WP 4.5 Fix, If you've already installed Salient VC 4.9.2 you'll need to delete it and update to 4.11.2 to get some of the fixes, See changelog : ... david bernard automatic resizing pics   Updated 1 day ago   3   Salient - Responsive Portfolio & Blog Theme Most recent comment from Tahir - SUPPORT:Hey Again, You need to add a "static" class in the Image Edit Advanced Option in here : http://prntscr.com/b8n5pe and then amend the css in here : http://prntscr.com/b8ncin .  So ... Steve Page Speed Optimization   Updated 2 days ago   6   Salient - Responsive Portfolio & Blog Theme Most recent comment from Devon Murray:David, Thank you.Your suggestions made significant improvements for my set up.Appreciated. Rahul Morphing Outline Dimensions, Fixed Side Button, Contact Form Styling   Updated 2 days ago   1   Salient - Responsive Portfolio & Blog Theme Most recent comment from Rahul:Hey,I have a few questions. Please help me out-1. How can I change the size of the Morphing Outline Buttons. I have imported the salient-agency demo and there seems to be no option to edit the ... Peter padding blog posts   Updated 2 days ago   2   Salient - Responsive Portfolio & Blog Theme Most recent comment from Tahir - SUPPORT:Hey ,Add this into the Custom CSS box located in your Salient Options panel (Make Sure there are no red cross in the Box) : .single .heading-title { display: none ...
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