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Welcome to the ThemeNectar Support Forum!

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There's currently a known bug with Ticksy and the Envato API that may show your support as expired even when it is not - until this gets fixed please don't worry about it as support will still be provided 

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Average Queue Time: We try to answer tickets within one business day, but depending on the current load the wait time can be slightly longer.

Please Note Before Posting: Every time you post a new comment before we have a chance to respond your tickets gets unintentionally bumped to the bottom of the queue since tickets on our end are sorted from oldest to newest in terms of last comment posted. If you have additional comments prior to us responding, please edit them into the initial post :)

Before posting, please ensure:

  • Your theme version is up to date. You can find a list of all bug fixes and changes here to refer to in the official changelog.
  • Your plugins are up to date & you've tested to make sure a plugin conflict isn't the reason for your issue. Ifa plugin is indeed causing your issue, include the name of the plugin in the ticket.
  • You've checked out our video tutorials to see if your question could be answered in one of them.
  • Your WordPress installation is v3.5+

Thanks for purchasing our theme & have a great day! :)

ThemeNectar

  Featured Articles

Change "ALL" and "Sort Portfolio" Text on Portfolio Filter Bar [JS hack]

Place this JS script in a RAW JS Page element inside the tag on that particular page. See screenshot: http://prntscr.com/99em7b .<script ...

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Add TEXT Next to Hamburger Menu Icon

Add this into the Custom CSS box located in your Salient Options panel (Make Sure there are no red cross in the Box) :.slide-out-widget-area-toggle a:hover:after { ...

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Twitter Share Count API Closed

Here is the official link: https://blog.twitter.com/2015/hard-decisions-for-a-sustainable-platform . For the other counts to Please Update Theme .Cheers

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Change logo url link via JS code Globally.

Add this JS code using this technique: https://themenectar.ticksy.com/article/5528/jQuery('a#logo').attr('href','http://creativecorridor.co');Best.

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Changing Theme Texts Using Loco Translate Plugin .

Please see: https://localise.biz/help/wordpress/translate-plugin/beginners Below are the Steps to Install Loco Translate Plugin to change or edit Theme ...

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Anchor Links not Working

Salient Theme: 7.x How to solve: Browser shows undesired positioning of anchor links if/when returning from 'other' site pages. Steps: Go to ...

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Clear Cache

Clear Your WordPress Site CacheWordPress is fairly database intensive so it’s highly recommended to host your WordPress site with a webhost that provides built-in ...

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Nectar Flexible Slider Height Cropping Image in Responsive Screen Sizes.

Try using the Flexible Slider Height option in Nectar Slider. See screenshot:  Also when using the flexible slider height option you have to enter ...

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Make button open lightbox

The correct HTML to add a button with an icon that links to a video would be: <a class="nectar-button small accent-color regular-button" target="_blank" ...

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Installing and Updating Salient Visual Composer (Bundled with Theme)

Please Note that Salient VC 4.7.4 requires PHP 5.4 or higher to be running on your server. Please contact your hosting provider to ensure your php version is ...

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Howto: Make logo big or small

Add this into the Custom CSS box located in your Salient Options panel:/* Desktop greater then 1000px */ @media only screen and (min-width : 1000px) { ...

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Updating Your Theme and Plugins

Hey!Note: Visual Composer 4.7.x requires PHP 5.3 or latest. If you have an earlier version your site will result in a blank page.Updating the Salient Theme is ...

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Change Slide Out Widget Icon

.slide-out-widget-area-toggle i:before { content: '\f0e0'; font-family: 'FontAwesome'; top: 6px !important; position: relative; font-size: ...

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How to Translate the theme

TranslationIf this is your first time working with WordPress and you need to know more about this process (or are simply looking for a refresher course), there are ...

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Adjust Nectar Slider Text with CSS

Use the nth-child selector to target individual slides. body #ajax-content-wrap .nectar-slider-wrap .swiper-slide:nth-child(1) .content h2 { } Add this into the ...

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Add phone number in secondary menu with icon

Please add the span html inside the secondary menu text as :<span class='icon-phone'></span>0437 445 352 As can be seen in this screenshot: ...

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Comments not showing on Pages

By default there's no option for the comment field on static pages, but adding it in is simple.1) Add the code to page.php via Apperance -> Editor . <div ...

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Troubleshooting the Salient Theme (Website not working correctly)

Please follow these steps to Troubleshoot your Theme :1: Make sure your Wordpress Installation is updated to the latest version . See: How To Update .2: Make sure ...

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Create Landing Page (Remove Header / Footer per page )

You need to find the Page id of the page you want to remove the Header and footer . Here is how to find it: http://quadroideas.com/find-page-id-wordpress/ .Also ...

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The package could not be installed. The theme is missing the style.css stylesheet

A common issue that can occur with users new to installing WordPress themes is a "Broken theme and/or stylesheets missing� error message being displayed ...

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Size of images in lightbox . Images getting cut

Hey !Simply change your "large" image size in settings > media to 1280x720 and it should work alright :) Cheers

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  Public Ticket Activity

Mark order of social media icons   Updated 3 hours ago   1   Salient - Responsive Portfolio & Blog Theme Most recent comment from Mark:Is it possible to change the order of how the social media icons appear at the bottom footer of the pages? for example, right now Instagram shows up last for me, and I'd like it to be first. mekomsolutions 7.0.8: Modernizr.prefixed is not a function   Updated 6 hours ago   4   Salient - Responsive Portfolio & Blog Theme Most recent comment from Tahir - SUPPORT:@Lauren please create a private ticket with your WP admin login details so we can sort this for you. Best.  Sebastian Search   Updated 6 hours ago   2   Salient - Responsive Portfolio & Blog Theme Most recent comment from Tahir - SUPPORT:Hey , I dont see this possible at the moment without custom work. Please consider hiring a freelancer over at Envato Studio for these Theme customizations as they are not provided as Support: ... Adam Lawdor Fixed Header Causing Issues   Updated 6 hours ago   4   Salient - Responsive Portfolio & Blog Theme Most recent comment from Tahir - SUPPORT:Hey Again,No i am afraid we dont have a 100% working hack available yet. Best. David Side widget area   Updated 7 hours ago   4   Salient - Responsive Portfolio & Blog Theme Most recent comment from Tahir - SUPPORT:Hey ,Simply turn it off in here : http://prntscr.com/b11olk . Best. Mary carousel   Updated 7 hours ago   2   Salient - Responsive Portfolio & Blog Theme Most recent comment from Tahir - SUPPORT:Hey ,Thats the Client Display VC Page Element. Best.  Nate Portfolio "Back to All" Link   Updated 7 hours ago   3   Salient - Responsive Portfolio & Blog Theme Most recent comment from Nate:Aha! Missed that. Thanks for the quick reply Christophe THEME NOT APPEARING IN WP   Updated 8 hours ago   3   Salient - Responsive Portfolio & Blog Theme Most recent comment from Tahir - SUPPORT:Hey Again,Your https is causing the issue: http://prntscr.com/b10dhp . Please see: https://premium.wpmudev.org/blog/ssl-https-wordpress/ . Best. Lion Page Builder not showing up   Updated 9 hours ago   2   Salient - Responsive Portfolio & Blog Theme Most recent comment from Tahir - SUPPORT:Hey , We just released Salient 7.0.8 with the WP 4.5 Fix, If you've already installed Salient VC 4.9.2 you'll need to delete it and update to 4.11.2 to get some of the fixes, See changelog : ... Danami Unable to Add Content Elements   Updated 9 hours ago   2   Salient - Responsive Portfolio & Blog Theme Most recent comment from Tahir - SUPPORT:Hey , We just released Salient 7.0.8 with the WP 4.5 Fix, If you've already installed Salient VC 4.9.2 you'll need to delete it and update to 4.11.2 to get some of the fixes, See changelog : ... Morales sos my page doesn't load   Updated 9 hours ago   2   Salient - Responsive Portfolio & Blog Theme Most recent comment from Tahir - SUPPORT:Hey , We just released Salient 7.0.8 with the WP 4.5 Fix, If you've already installed Salient VC 4.9.2 you'll need to delete it and update to 4.11.2 to get some of the fixes, See changelog : ... Kasper Østergaard Change position of slider content   Updated 1 day ago   3   Salient - Responsive Portfolio & Blog Theme Most recent comment from Kasper Østergaard:Perfect! Thank you :) Kasper Østergaard Sub-menu float left   Updated 1 day ago   3   Salient - Responsive Portfolio & Blog Theme Most recent comment from Kasper Østergaard:Thank you :) Kasper Østergaard Page load problems   Updated 1 day ago   3   Salient - Responsive Portfolio & Blog Theme Most recent comment from Kasper Østergaard:Thanks mate (Y) Ruth Visual Composer is not working   Updated 1 day ago   3   Salient - Responsive Portfolio & Blog Theme Most recent comment from Danielle Turner:Ok, I went ahead and repurchased the theme for the company and updated it, everything is working fine. Now I need to reformat it lol Thank you for your help!
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