Welcome to the ThemeNectar Support Forum!

Average Queue Time: We try to answer tickets within one business day, but depending on the current load the wait time can be slightly longer.

Please Note Before Posting: Every time you post a new comment before we have a chance to respond your tickets gets unintentionally bumped to the bottom of the queue since tickets on our end are sorted from oldest to newest in terms of last comment posted. If you have additional comments prior to us responding, please edit them into the initial post :)

Before posting, please ensure:

  • Your theme version is up to date. You can find a list of all bug fixes and changes here to refer to in the official changelog.
  • Your plugins are up to date & you've tested to make sure a plugin conflict isn't the reason for your issue. Ifa plugin is indeed causing your issue, include the name of the plugin in the ticket.
  • You've checked out our video tutorials to see if your question could be answered in one of them.
  • Your WordPress installation is v3.5+

Thanks for purchasing our theme & have a great day! :)


Public Tickets

Joffrey Persia Salien theme and lightbox... Bug ?   Salient - Responsive Portfolio & Blog Theme   Updated 3 minutes ago   2 Most recent comment from Tahir - SUPPORT:Hey Joffrey , Yes the Lightbox library is likely conflicting . Please adjust the Lightbox Option in Salient Theme Options Panel -> General Settings -> Functionality Tab :  Bes.t druriruri Taking localhost live   Salient - Responsive Portfolio & Blog Theme   Updated 37 minutes ago   3 Most recent comment from Tahir - SUPPORT:Hey , We recommend using plugins like Duplicator as a manual transfer does take that many steps : https://wordpress.org/plugins/duplicator/  Be.st Laurie Kerns Image Gallery options   Salient - Responsive Portfolio & Blog Theme   Updated 46 minutes ago   2 Most recent comment from Tahir - SUPPORT:Hey Laurie, We do have a Masonry Option on the Wishlist for upcoming updates. Right now you can use the Image Gallery In "Image Grid Style" to display a seamless full width fixed square gallery .  Be ... Erik Enable Fancy ON -> too large width dropdowns   Salient - Responsive Portfolio & Blog Theme   Updated 49 minutes ago   1 Most recent comment from Erik:Hi Tahir, I noticed another 'bug' when 'Enable Fancy Select/Checkbox/Radio Styling' is set to ON: - On desktop IE11 the variation dropdowns get a (too!) large width compared to when Fancy setting is ... Joffrey Persia Add CSS Class to Nectar shortcodes and...   Salient - Responsive Portfolio & Blog Theme   Updated 1 hour ago   3 Most recent comment from Joffrey Persia:Oh yes, it's smart to call a fonction from a bigger class you already create.  I'll try that in the afternoon.  Thanks