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Public Tickets

Aron Secondary HeaderClosed   General   Updated August 20, 2025 at 3:59pm   2 Most recent comment from Austin:Hi Aron, Thank you for getting back to us. Whenever the secondary header is active, the icons are displayed on the secondary header. You can see the same in our guide https://themenectar.com/docs/sali ... Ezequiel LearnpressClosed   General   Updated August 19, 2025 at 11:23am   2 Most recent comment from Pat:Hi Ezequiel, Thanks for reaching out. Salient is built to WordPress standards and is compatible with the vast majority of well-coded third-party plugins. While many of our customers use various plugin ... SamType40 Button link to open lightbox imageClosed   General   Updated August 19, 2025 at 2:28am   5 Most recent comment from Pat:Hi Sam, Glad we could help you get this up and running. Happy coding!   Best wishes, shrouk ssue with Product Images on Mobile After WPML TranslationClosed   General   Updated August 14, 2025 at 10:03am   2 Most recent comment from Austin:Hi Shrouk, Thank you for getting back to us. Add this into the Custom CSS box in your Salient Theme Options panel (We write all Custom CSS in the Live Browser to ensure accuracy. If you cannot see any ... Eric Forcing Capital Case on BioClosed   General   Updated August 5, 2025 at 5:46pm   4 Most recent comment from Pat:Hi Eric, Thank you for contacting us, and especially for sharing the workaround update. We're glad to hear that you managed to figure this out. If you have any further questions or encounter any ... garonsamantha Image loadClosed   General   Updated August 4, 2025 at 10:58am   3 Most recent comment from Tahir :Hi garonsamantha , Thanks for reaching out! . This seems like a migration issue, Could you confirm if the migration was completed 100% by the plugin or host ?. Best,    Arturo Alquicira Off canva sub-textClosed   General   Updated July 30, 2025 at 6:05pm   6 Most recent comment from Austin:Hi Arturo, Thank you for getting back to us. I'm glad we could assist. Feel free to get back to us if you have any other queries. Cheers, Jeffrey Getting StartedClosed   General   Updated July 27, 2025 at 4:21pm   6 Most recent comment from ThemeNectar:Hey Jeffrey, I'm glad you found it. Salient offers a post type called Global Sections, which allows you to create sections of content that can be attached to various locations in the theme and di ... Kathryn Preview ImageClosed   General   Updated July 25, 2025 at 5:01am   2 Most recent comment from Austin:Hi Kathryn, Thank you for getting in touch. I can see you are using Yoast SEO plugin which does SEO optimization that also affects the preview images. After changing the image, note that the image can ... parisorn How to Make Shipping Address Phone Field Required on Checkout FormClosed   General   Updated July 24, 2025 at 8:22am   6 Most recent comment from Tahir :Try using this filter and check:  add_filter( 'woocommerce_checkout_fields', function ( $fields ) { if ( isset( $fields['billing']['billing_phone'] ) ) { $fi ... Mohammed Areeb Turning Text Color Hover state (OFF) on touch devices like iPad and Mobiles but (ON) on DesktopClosed   General   Updated July 24, 2025 at 2:39am   4 Most recent comment from Pat:Hi Mohammed, I'm glad we could assist you! Should you have any further questions or need assistance along the way, please don't hesitate to reach out.   Best wishes, mtardona013 Script showing in pageClosed   General   Updated July 23, 2025 at 11:15am   3 Most recent comment from Pat:Hi mtardona, Thank you for getting back to us. The error is pointing to a WordPress core file (wp-includes/formatting.php), which means the root cause is usually a version mismatch between WordPress, ... John Secondary Navbar spacingClosed   General   Updated July 21, 2025 at 1:29pm   4 Most recent comment from Pat:Hi John, I’m glad we could assist you! Should you have any further questions or need assistance along the way, please don’t hesitate to reach out.   Best wishes, Mohammed Areeb Featured Images in Layered Portfolio Stack Are Cropping and I Need Full Image Display Without Changing ImagesClosed   General   Updated July 16, 2025 at 8:47am   4 Most recent comment from Tahir :Thanks for the details.  Please view: https://developer.mozilla.org/en-US/docs/Web/CSS/object-fit to get an understanding of whats possible with CSS object-fit property.  You can also use media quer ... Mohammed Areeb Split Line Heading Text Overflows Container on First Visit but Fixes on RefreshClosed   General   Updated July 15, 2025 at 4:12pm   6 Most recent comment from Austin:Hi Mohammed, Thank you for getting back to us. This could be caused by caching on your site. Try clearing your cache and let us know if the issue persists. Please clear your cache using this guide: h ...