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  Public Ticket #1011379
Can't Install Theme with ZIP File
Closed

Comments

  •  2
    guillaumeds started the conversation
    January 6, 2017 at 2:31pm

    Hi,

    I am unable to install the theme. I have installed themes many times.

    I have installed this theme on a test site sucessfully. I am now migrating to the live site and I am not able to install the tme again. After uploading the the theme and choosing install, Worpress gives me the following error:

    " Are you sure you want to do this?

    Please try again"

    I have downloaded the latest Salient Zip file from Envato again today.

  •  9,092
    Tahir replied
    January 6, 2017 at 2:38pm

    Hey G,

    Your PHP Settings are likely not correct. 

    You can verify your PHP configuration limits by installing a simple plugin called WordPress phpinfo http://wordpress.org/extend/plugins/wordpress-php-info/

    Recommended PHP configuration limits are as follows:

    • max_execution_time 60
    • memory_limit 128M
    • post_max_size 48M
    • upload_max_filesize 48M

    Please have your hosting provider fix this for you so it can be installed correctly. 

    Thanks 

    ThemeNectar Support Team 

  •  2
    guillaumeds replied
    January 6, 2017 at 3:02pm

    That sorted it - Thank you kindly!