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  Public Ticket #1044131
Can't save Salient settings
Closed

Comments

  •  3
    Peter started the conversation
    February 1, 2017 at 2:11am

    Hi Tahir

    Back again with my 5th licence of Salient! :)

    However, this time, everytime I try to save Salient settings I get the message:

    'There was a problem with your action. Please try again or reload the page'

    I searched the tickets here and there was a mention of adding define('CONCATENATE_SCRIPTS', false); to the wp-config.php file - I tried this and it doesn't work.

    Please help, thanks.

  •  8,998
    Tahir replied
    February 1, 2017 at 9:17am

    Hey Again,

    Could you check for server php errors using this guide: http://premium.wpmudev.org/blog/your-complete-guide-to-troubleshooting-wordpress/ .

    Best.

    ThemeNectar Support Team 

  •  3
    Peter replied
    February 2, 2017 at 1:06am

    Sigh ... getting into horrible technical land now, beyond me...

    I have another problem, perhaps you've come across it before. Some Visual Composer text blocks, when I click on them to edit them, are just giving me a spinning wheel. But it's only some.

    Very frustrating ...

  •  8,998
    Tahir replied
    February 2, 2017 at 2:46pm

    Hey Again,

    Please check your Browser Console as that should show the issue : https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors .


    Also your PHP Settings are likely not correct. 

    You can verify your PHP configuration limits by installing a simple plugin called WordPress phpinfo http://wordpress.org/extend/plugins/wordpress-php-info/

    Recommended PHP configuration limits are as follows:

    • max_execution_time 60
    • memory_limit 256M
    • post_max_size 48M
    • upload_max_filesize 48M

    Please have your hosting provider fix this for you so it can be installed correctly. 

    Thanks 

    ThemeNectar Support Team