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  Public Ticket #1049468
Page Header video very slow start
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  •  2
    Iceberger started the conversation
    February 5, 2017 at 7:32am

    Hello Guys,

    I am using Page Header Settings on my WELCOME PAGE to have a video header. I uploaded Mp4 and WebM, both are about 30Mb. 

    When I log onto my WELCOME page (http://icebergfilms.com,) it takes about 20 seconds for video to start playing - pretty long time for visitors to watch only grey background.

    Is there anything I could do, so that the video starts to play right away, like on most sites? I even tried to make smaller files, but it still takes long for video to play.

    Thank you so much for any tips or advise.

    Paul

  •  3,030
    Andrew replied
    February 6, 2017 at 11:05pm

    Hi there,

    Thanks for contacting us regarding your query.

    In these circumstances its a bit tricky to get video to load optimally as there are several factors to take into consideration.

    Here is a great source online that converts videos for the best compact size and quality.

    https://clipchamp.com/en

    You get the first 5 videos to convert for free

    I hope this information will aid you in resolving this request.

    Please let me know if there are any more questions that I may answer for you.

    Cheers! 

  •  2
    Iceberger replied
    February 7, 2017 at 2:12am

    Thank you Andrew so much for the info and for the links.

    Just one quick question, may I?

    I noticed that some websites using video in Salient's Page Header have "spinning wheel", notifying visitors that there is a content uploading (my header does't have it, it is just a grey background). 

    Is there any way of activating this spinning wheel feature?

    Thank you so much for your support.

    Paul

  •  8,998
    Tahir replied
    February 7, 2017 at 6:42pm

    Hey Again,

    That is likely Page Transitions . You can turn it on in Salient Theme Options Panel -> Page Transitions Section . 

    Be.st 

    ThemeNectar Support Team 

  •  2
    Iceberger replied
    February 8, 2017 at 12:22am

    Great. Thank you again Tahir.

    Best,

    P