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  Public Ticket #1060099
IE parallax compatibility issue
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Comments

  •  2
    wonwon started the conversation

    Hello Team Nectar
    I'm experiencing a problem when the parallax option is selected - it gets super flickery on IE 10 and 11... to the point of not really being an option at all actually. However with the theme being compatible with IE 9, 10 and 11, and no notable mentions to be found on this in the public support tickets, I'm hoping that you guys can help me out with a work around on this?

    Best regards. 

  •  3,030
    Andrew replied

    Hi there,

    Thanks for contacting us regarding your query.

    Unfortunately, there isnt a definite chance that we will be able to provide you with a fix for this issue 

    as Microsoft has officially ended support for the IE versions 8 through to 11 which means that the rendering engines that load the elements of a web page will no longer be updated and also security fixes will no longer be applied.

    Microsoft has ended support for IE 8, 9, 10

    There might be a few browser specific hacks that may be used to resolve this issue but due to the scope of our support, browser specific CSS tweaks are now categorised as Custom Development. 

    Here are three (3) highly recommended agencies that cater to WordPress customizations.

    At some point users will be required to use the latest and most updated web browsers such as Chrome, Firefox and Safari for the best browsing experience possible. 

    We do apologise for any inconvenience(s) this may have caused. 

    Please let me know if there are any more questions that I may answer for you.

    Cheers!