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  Public Ticket #1062696
Problem loading video
Closed

Comments

  •  2
    Willy started the conversation
    February 15, 2017 at 12:53pm

    Hi guys,

    I get a problem with the video lightbox.

    I put my youtube link on the Video URL and when I try to play the video, I got the circle loading and nothing else.


    How can i fix this ?


    WordPress 4.7.2


  •  9,651
    Tahir replied
    February 15, 2017 at 7:36pm

    Hey Willy,

    This is a known issue with the Prettyphoto Library . Please switch Magnific Lightbox in Salient Theme Options Panel -> Functionality Section .

    Be.st 

     Salient Support Team

  •  3
    Skyler replied
    February 16, 2017 at 12:32am

    Same here, just loads... help.

  •  9,651
    Tahir replied
    February 16, 2017 at 3:11pm

    @imaginetastyweb, Did you switch to Magnific Lightbox in Salient Theme Options Panel -> Functionality Section .

    If you have Page Transitions Turned On Please Switch the Animated Transition Method to "Standard" in Salient Theme Options -> Page Transition Section.

    Also be sure to check this Disable Fade Out On Click option : http://prntscr.com/8f3bj7

    Moreover if it doesnt work Turn off the Page Transitions and check for Browser Console Errors : https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors . 

    Best


     Salient Support Team

  •  2
    StefanThimm1975 replied
    March 14, 2017 at 12:08am

    Hey Tahir,

    I have the same problem. And I tried all your suggestions. Unfortunally they didn't solve the problems. I still get the turning circle but no video starts.

    regards

    Stefan

  •  9,651
    Tahir replied
    March 14, 2017 at 5:33pm

    @stefan,

    Please create a new ticket with your login credentials so we can look into it . 

    Be.st 

     Salient Support Team