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  Public Ticket #1114022
Theme not supporting Gecko?
Closed

Comments

  •  2
    Bartek started the conversation
    March 27, 2017 at 1:13pm

    Hello,


    my website is not working properly while Gecko engine is used (See attacments).

    How to fix it?

    Best

    Bartek


  •  9,005
    Tahir replied
    March 27, 2017 at 2:00pm

    Hey Again,

    Could you check for Browser Console Errors : https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors . 

    Best 

    ThemeNectar Support Team 

  •  2
    Bartek replied
    March 27, 2017 at 4:40pm

    Hi,

    thanks for a quick reply.

    I have gone through this instruction and

    -Enabling Script Debug doesn't work

    -Errors from the Error Control are included in attachemnts.

    It is a little bit weird. For me the website is working properly everywhere (IE, Firefox, Chrome), but I received report from website's users about these issues (Chrome & Firefox). I run Lunascape6 to check it particularly and I realized that errors appears on Gecko engine. Attached screens are from Lunascape6, too.

    Let me know if I can bring any other information to help solving the problem.

    Best

    Bartek

  •  9,005
    Tahir replied
    March 28, 2017 at 2:44pm

    Hey Again,

    Assigning this ticket to the Developer so that he may add in a response . 

    Please note that I cannot provide an ETA as to the turn around time in regards to a resolution for this request, but you will be notified as soon as any findings become available on this support request  .


    Be.st 

    ThemeNectar Support Team 

  •  2
    Bartek replied
    March 29, 2017 at 2:20pm

    Thanks for your answer, Tahir.

    So, I am waiting.

    Really count on your help, guys! This error is very annoying..

  •  2
    Bartek replied
    April 3, 2017 at 3:56pm

    Anybody there?

  •  2
    Bartek replied
    April 13, 2017 at 9:38am

    Mr. Developer, can you provide a solution?