Hi I purchased the theme Salient some years ago but have only just tried to use it. I have a Wordpress website now and we tried to upload the theme via Wordpress but kept getting a message saying 'Are you sure you want to do this? please try again'. We tried uploading the file through FTP but it still came up with errors. We discovered that it would accept files but not folders which contain files. We tried using a different computer, various downloads and Zip methods but nothing seems to work. I am using the latest version of Wordpress.org. 4.7.3. Does anyone know what the problem could be? Many thanks
Thank you so much for your help. I sent the configuration limits to my provider and they changed them. Unfortunately it still did not work so in the end they told me to upload the theme using FTP and not file manager. I used FireZilla as they recommended it for their server. It worked so really pleased, now just need to work out how to use it. Thanks again for your help and have a good week.
Hi I purchased the theme Salient some years ago but have only just tried to use it. I have a Wordpress website now and we tried to upload the theme via Wordpress but kept getting a message saying 'Are you sure you want to do this? please try again'. We tried uploading the file through FTP but it still came up with errors. We discovered that it would accept files but not folders which contain files. We tried using a different computer, various downloads and Zip methods but nothing seems to work. I am using the latest version of Wordpress.org. 4.7.3. Does anyone know what the problem could be? Many thanks
Hey Anastacia,
Your PHP Settings are likely not correct.
You can verify your PHP configuration limits by installing a simple plugin called WordPress phpinfo http://wordpress.org/extend/plugins/wordpress-php-info/
Recommended PHP configuration limits are as follows:
Please have your hosting provider fix this for you so it can be installed correctly.
Thanks
ThemeNectar Support Team
Thank you so much for your help. I sent the configuration limits to my provider and they changed them. Unfortunately it still did not work so in the end they told me to upload the theme using FTP and not file manager. I used FireZilla as they recommended it for their server. It worked so really pleased, now just need to work out how to use it. Thanks again for your help and have a good week.