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  Public Ticket #1149872
Can't upload the theme
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Comments

  • Branko Lalic started the conversation
    April 26, 2017 at 8:52pm

    Hi I just purchased the Salient theme. I got .zip file in my downloads folder. When in my website dashboard, I go to Appearance > Themes > Upload Theme > Chose file, and I browse to the .zip file, click Instal, it uploads until it gets to 100%, and than it says oops or are you sure you want to do this, and the theme doesn't appear among the installed themes. What seems to be the issue? This is not a good start :/ Please help

  •  9,007
    Tahir replied
    April 27, 2017 at 9:40am

    Hey Branko,

    Your PHP Settings are likely not correct. 

    You can verify your PHP configuration limits by installing a simple plugin called WordPress phpinfo http://wordpress.org/extend/plugins/wordpress-php-info/

    Recommended PHP configuration limits are as follows:

    • max_execution_time 60
    • memory_limit 256M
    • post_max_size 48M
    • upload_max_filesize 48M

    Please have your hosting provider fix this for you so it can be installed correctly. 

    Thanks 

    ThemeNectar Support Team