I had a customer in Massachusetts tell me they tried to access the site from their iPad. The site loaded but as soon as they began scrolling they would get an error saying "A problem occurred with this webpage so it was reloaded.”
I was able to recreate the problem several times on my own iPad in both Safari and Chrome. This issue only appears to be happening on iPads. iPhones and mac it works fine.
I just finished updating everything as you recommended on my staging site (http://sloanclub.staging.wpengine.com) but I'm still having the same problems with iPad. Please let me know.
I had a customer in Massachusetts tell me they tried to access the site from their iPad. The site loaded but as soon as they began scrolling they would get an error saying "A problem occurred with this webpage so it was reloaded.”
I was able to recreate the problem several times on my own iPad in both Safari and Chrome. This issue only appears to be happening on iPads. iPhones and mac it works fine.
Hey Again,
Please update to Salient Theme Version 8.0 and Salient VC 5.0.1 and see if it makes a difference
To get a list of Bug Fixes and new Feature addons in the Latest Theme update, the changelog can be viewed here : http://themenectar.com/changelogs/salient.html .
Update the theme by following this guide: http://themenectar.com/docs/salient/updating-salient/ .
Please clear your cache using this guide: Clear Cache where applicable .
Best.
ThemeNectar Support Team
Hi Tahir,
I just finished updating everything as you recommended on my staging site (http://sloanclub.staging.wpengine.com) but I'm still having the same problems with iPad. Please let me know.
Hey Again,
Try using the Optimization plugins recommended in this Article http://themenectar.com/docs/salient/performance-optimization-guide/ and check if that makes a difference .
Thanks
ThemeNectar Support Team