Comments biometrixtech started the conversationJuly 9, 2017 at 2:07amHi, As I have been editing my website, the theme option panel has become non-operational, not populating with any setting options. I have deactivated all plugins except Salient VC, un/reinstalled the theme entirely, used W3 Total Cache to "empty all caches". Any suggestions to further troubleshoot? Thanks! Gabbybiometrixtech repliedJuly 10, 2017 at 1:41pmUsing the following Test for performance https://www.webpagetest.org/ I found a malicious js file in a plugin that I had never installed. Deleting the plugin via ftp resolved all my issues. 9,012Tahir repliedJuly 10, 2017 at 1:45pmHey Gabby, Your server was likely hacked . Please see: https://www.wordfence.com/docs/how-to-clean-a-hacked-wordpress-site-using-wordfence/ . Thanks ThemeNectar Support Team biometrixtech repliedJuly 11, 2017 at 4:18amThank you Tahir, I agree! I'm now up with wordfence - thank you for the suggestion! Sign in to reply ...
Hi, As I have been editing my website, the theme option panel has become non-operational, not populating with any setting options.
I have deactivated all plugins except Salient VC, un/reinstalled the theme entirely, used W3 Total Cache to "empty all caches".
Any suggestions to further troubleshoot?
Thanks!
Gabby
Using the following Test for performance https://www.webpagetest.org/ I found a malicious js file in a plugin that I had never installed. Deleting the plugin via ftp resolved all my issues.
Hey Gabby,
Your server was likely hacked . Please see: https://www.wordfence.com/docs/how-to-clean-a-hacked-wordpress-site-using-wordfence/ .
Thanks
ThemeNectar Support Team
Thank you Tahir, I agree! I'm now up with wordfence - thank you for the suggestion!