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  Public Ticket #1267492
Demo Themes
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  • Schmoopy started the conversation
    August 7, 2017 at 9:03pm

    I've imported Salient zip and activated the theme.

    My issue: my website looks exactly the same, whether I stick with the basic Salient theme or import a demo from the Demo Importer panel. No dummy text or dummy photos - just a bare-looking page.

    Appreciate your assistance.

  •  9,013
    Tahir replied
    August 8, 2017 at 6:14pm

    Hey 

    Your PHP Settings are likely not correct. 

    You can verify your PHP configuration limits by installing a simple plugin called WordPress phpinfo http://wordpress.org/extend/plugins/wordpress-php-info/

    Recommended PHP configuration limits are as follows:

    • max_execution_time 60
    • memory_limit 256M
    • post_max_size 48M
    • upload_max_filesize 48M

    Please have your hosting provider fix this for you so it can be installed correctly. 

    Thanks 

    ThemeNectar Support Team 

  • Schmoopy replied
    August 9, 2017 at 12:07pm

    Hi, Tahir -

    I appreciate your reply.


    I've downloaded the PHPinfo plugin, and my settings exceed the max you've outlined below - so shouldn't this be fine as-is?

    max_execution_time 120

    memory_limit 768M

    post_max_size 128M

    upload_max_filesize 128M

  •  9,013
    Tahir replied
    August 9, 2017 at 3:38pm

    Could you allow us to log in to your website backend dashboard so we can check on this for you more?. We are gonna need the username and password of admin user as well as the login url.

    ThemeNectar Support Team 

  •   Schmoopy replied privately
  •  9,013
    Tahir replied
    August 9, 2017 at 7:17pm

    Hey Again,

    You seem to be importing over existing content and plugins. Please Deactivate all plugins and then try . 

    Bes.t

    ThemeNectar Support Team 

  •   Schmoopy replied privately
  •   Schmoopy replied privately
  • Schmoopy replied
    August 12, 2017 at 10:12pm

    Screenshot attached.

  •  9,013
    Tahir replied
    August 14, 2017 at 6:55pm

    Apologies for the delay.

    Please update to Salient Theme Version 8.0.2 and test.

    To get a list of Bug Fixes and new Feature addons in the Latest Theme update,  the changelog can be viewed here : http://themenectar.com/changelogs/salient.html .

    Update the theme by following this guide: http://themenectar.com/docs/salient/updating-salient/ .

    Best.

    ThemeNectar Support Team