I have a problem with the options panel, Layout related : when I want to enable social icons, nothing happen. I inspected source code, and enabled it 'manually' by putting value="1" to <input type="hidden" class="checkbox checkbox-input " id="enable_social_in_header" name="salient_redux[enable_social_in_header]" value="1"> (same for the "no" , value to 0 ). Now, I have access to the second part which allow to enable or disable icons, but same problem. It seems nothing happen in the source code (no value to 1 or whatever...). This time, doing it manually does not work.
I tried to disable all my plugin but nothing change.
not sure it will help you, but here are the screenshot.
Screen-admin.jpg to show the page just after a save (I save it yesterday, checkbox looks checked, and this morning, looks unchecked.... sometimes it's empty, sometimes not....)
Screen-admin-inspec.jpg, the inspector after a save.
Screen-site-inspect.jpg, result on the website, the container of the navbar for social icon is empty.
About the issue with the salient options panel, the theme might not have been installed correctly or your PHP memory limit is set too low on your server.
Could you make sure the PHP memory limit is set to at least 128MB or higher. If you can shoot for more then do so. Your hosting provider can help with that.
The other broken them possibility can be fixed by replacing the salient folder on the server with an fresh one over FTP i.e. wp-content \ themes \ salient.
If that does not fix the issue then give us temporary admin access - username password with admin privileges - we check this out from the backend.
Thank you for your answer. Unfortunately, I have already made a reinstallation in vain yesterday (also deactivated my child theme while being at it, to verify that it was not him the cause of my concerns) , and I had followed a comment explaining that problems of this kind could be owed to a lack of memory, thus I had already assigned 256M...I send you in an other reply my acces to admin.
I have just seen that an update was proposed for visual composer, and, oh miracle, it works now! Just a thing which you can correct and it will be absolutely completed: on Footer, footer background overlay, I need to put it to 0. But it seems that you keep the information to '0.0' and it does not work. Can you put it to 0? ( data-bg-img-overlay="0" and not data-bg-img-overlay="0.0" ). Thank you a lot for your help and your great template.
I'm glad to hear that the update solves the problem. Regarding the problem that you're having with the footer, I will need to see the page directly. Please send me the link to your website. It will be greatly appreciated.
Hi,
I have a problem with the options panel, Layout related : when I want to enable social icons, nothing happen. I inspected source code, and enabled it 'manually' by putting value="1" to <input type="hidden" class="checkbox checkbox-input " id="enable_social_in_header" name="salient_redux[enable_social_in_header]" value="1"> (same for the "no" , value to 0 ). Now, I have access to the second part which allow to enable or disable icons, but same problem. It seems nothing happen in the source code (no value to 1 or whatever...). This time, doing it manually does not work.
I tried to disable all my plugin but nothing change.
Could you help me to fix it please ?
Hey there,
Thanks for reaching in,
Can you send a screenshot or screencast of the issue so we can be of more help?
Regards,
Hi,
not sure it will help you, but here are the screenshot.
Screen-admin.jpg to show the page just after a save (I save it yesterday, checkbox looks checked, and this morning, looks unchecked.... sometimes it's empty, sometimes not....)
Screen-admin-inspec.jpg, the inspector after a save.
Screen-site-inspect.jpg, result on the website, the container of the navbar for social icon is empty.
Thanks
Same bug for footer background image, I need to delete it and can't... nothing happen :(
Hi riondu,
Apologies for the late reply.
About the issue with the salient options panel, the theme might not have been installed correctly or your PHP memory limit is set too low on your server.
Could you make sure the PHP memory limit is set to at least 128MB or higher.
If you can shoot for more then do so. Your hosting provider can help with that.
The other broken them possibility can be fixed by replacing the salient folder on the server with an fresh one over FTP i.e. wp-content \ themes \ salient.
If that does not fix the issue then give us temporary admin access - username password with admin privileges - we check this out from the backend.
Thanks.
Hi,
Thank you for your answer. Unfortunately, I have already made a reinstallation in vain yesterday (also deactivated my child theme while being at it, to verify that it was not him the cause of my concerns) , and I had followed a comment explaining that problems of this kind could be owed to a lack of memory, thus I had already assigned 256M...I send you in an other reply my acces to admin.
Thanks for your help
I have just seen that an update was proposed for visual composer, and, oh miracle, it works now! Just a thing which you can correct and it will be absolutely completed: on Footer, footer background overlay, I need to put it to 0. But it seems that you keep the information to '0.0' and it does not work. Can you put it to 0? ( data-bg-img-overlay="0" and not data-bg-img-overlay="0.0" ). Thank you a lot for your help and your great template.
Hi again,
Thank you for writing back to us.
I'm glad to hear that the update solves the problem. Regarding the problem that you're having with the footer, I will need to see the page directly. Please send me the link to your website. It will be greatly appreciated.
Looking forward to your reply.
Best regards.
Hi there,
Thank you for contacting us.
The overlay 0.0 is indeed a bug. To get around it, you can make the overlay color transparent instead. Please add the following code to do that:
#footer-outer { background-color: transparent !important; }Hope this helps.
Best regards.
Hi,
great, thank you a lot! I hope you will find a solution for the space below footer ;)
have a nice day
Hi again,
Thank you for writing back to us.
I'm glad that the solution helps.
As for the footer spacing, I will notify the developer team to look into it, in case it turns out to be a bug.
If you need further assistance feel free to contact us.
Best regards.