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  Public Ticket #1290386
Mobile View Error Ipad
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Comments

  •  6
    Peter started the conversation
    September 1, 2017 at 12:25pm

    Hello.

    Just purchased your theme again for another project.

    I have some issues regarding the mobile view on Ipads with SVG files. Somehow the positions are messed up. I am using the "SVG Support" Plugin to display SVG files. It's the first time this error occurs. 

    I've been working with this combination of the Salient Theme and the SVG Support Plugin for more than a year and never had issues.

    The same error occurs with a png file as well.

    Looking forward hearing from you. Need this to resolve somehow swift, because for this site, it's mandatory the mobile views work flawless.

    Anyway, I really enjoy so much working with your theme and all the great updates that come out. Amazing work!!!

    Best,
    Peter

  •  9,016
    Tahir replied
    September 1, 2017 at 12:51pm

    Hey, 

    Seems alright on my end: http://prntscr.com/gft2px ? .

    Be.st

    ThemeNectar Support Team 

  •  6
    Peter replied
    September 2, 2017 at 10:59am

    Hello and thank you for the swift reply. It's about the Ipad Views. Normal Ipad and Ipad Pro.


    Thank you.

  •  9,016
    Tahir replied
    September 2, 2017 at 11:56am

    Hey Again,

    Which specific Ipad are you using to test so i can check it out on Browserstack ? . 

    Thanks 

    ThemeNectar Support Team 

  •  6
    Peter replied
    September 2, 2017 at 6:17pm

    Hey. It seems the problem is with any iPad. Pro, my really old iPad2... 

    So it seems there's a general problem with that breakpoint, if I can call it like that.

    Same problem with the Xcode simulator of the new iPad Pro 12.9 inch, 1st and 2nd generation.

    Thank you.


    Cheers from Berlin,

    Peter


  •  6
    Peter replied
    September 4, 2017 at 3:00pm

    Hey there.

    Any news? 

    Thanks.

  •  3,034
    Andrew replied
    September 5, 2017 at 5:40am

    Hi again,

    Thank you for writing back to us and sorry for the delay.

    This is weird as It's still looking good on my end when simulated using iPad.

    In that case, could you please provide me login credential to your website so I can investigate further? It will be greatly appreciated.

    Looking forward to your reply.

    Best regards.

  •   Peter replied privately
  •  6
    Peter replied
    September 7, 2017 at 8:34am

    Any news?

    Thanks.

  •  3,034
    Andrew replied
    September 8, 2017 at 10:55am

    Hi Peter,

    Apologies for the late reply.

    We could not get this fixed up i.e. the pink text getting - Die besten 20 Songs bei Liebeskummer - going under the SVG image here http://playlisten.menschlabor.info/liebeskummer2/.

    We have escalated this to the developers so that they can take a better look.
    Sorry for the inconvenience.

  •  6
    Peter replied
    September 8, 2017 at 11:41am

    Hey Andrew,

    thanks for getting back to me. What a weird bug, no?

    Looking forward to hear from your developers unit.

    Anyway, great work, great theme and pretty sweet ongoing updates.

    Thanks for that.

    Best,

    Peter