Okay
  Public Ticket #1303043
Lightbox not working
Closed

Comments

  •  3
    Adam started the conversation

    I have tried both lightbox options and renamed each plugin in folder to see if a plugin was the issue, but I cannot seem to make the lightbox function work on the site. 


    Thanks for any help

  •  8,470
    Tahir replied

    Hey Again,

    If you have Page Transitions Turned On Please Switch the Animated Transition Method to "Standard" in Salient Theme Options -> Page Transition Section.

    Also be sure to check/uncheck this Disable Fade Out On Click option : http://prntscr.com/8f3bj7

    Moreover if it doesnt work Turn off the Page Transitions and check for Browser Console Errors : https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors 

    Be.st


    ThemeNectar Support Team 

  •  3
    Adam replied

    Thanks as always, the JS errors I got are

    style.css Failed to load resource: the server responded with a status of 404 (Not Found)
    jquery-migrate.min.js:2 JQMIGRATE: Migrate is installed, version 1.4.1
    style.css Failed to load resource: the server responded with a status of 404 (Not Found)

    Does this mean the css in my child theme is messing with the lightbox


    I have tried all the different transition setting with no improvement.


  •  8,470
    Tahir replied

    Hey Again,

    Its likely A File Permission Issue. 

    Please have a look at this Article :http://www.wpbeginner.com/wp-tutorials/how-to-fix-image-upload-issue-in-wordpress/

    \Be.st


    ThemeNectar Support Team 

  •  3
    Adam replied

    My file permissions are already set about the recommendation, they are set at 770 (rec is 744)

    Are they too open is this a problem? Do they need to come back down?


    Thanks

  •  2,744
    Andrew replied

    Hey there,

    Thanks for reaching in,

    I would advise you to setup permissions for the directories at 744 or 755 which is the recommended setting. For the files set them up at 644.

    Regards.

  •   Adam replied privately
  •  2,744
    Andrew replied

    Hi Adam,

    Apologies for the late reply.

    We logged in and we noticed you have two child themes with the same name.

    We also noticed that the current active Quality Edge child theme has another child theme inside it which is very strange. That might be the reason the child theme is giving off the 404 error with the missing style.css file. The child theme's style.css is at http://www.qualityedge.com/wp-content/themes/salient-child/salient-child/style.css and should be at http://www.qualityedge.com/wp-content/themes/salient-child/style.css Could you confirm this over FTP and also correct it i.e. remove the salient-child theme folder from inside the child theme. See if that fixes the lightbox issue.
    Let us know how it goes and we can take it from there.