(NOT SOLVED) FIrst problem is that none of my website will load anymore and stay stuck on the turning circle, even though the content seems to be loaded when I check source page. I already deactivated the plugins etc to see if that was the problem, but not.
_________________
(SOLVED - Updating Woocommerce) Second I can't access to the back end anymore, I have that error :
Fatal error: Call to undefined function is_plugin_active() in /home/aeggermo/www/wp-content/themes/salient/nectar/nectar-vc-addons/nectar-addons-no-lean.php on line 103
I could bypass it by just going to that line and delete the function, but it doesn't seem like a sustainable fix
I just downloaded a new version of Salient, reinstalled it, but still stuck on loading. When I switch to another theme, works great. And I'm using the same version of Salient on other websites where it works great.
This might also indicate some issue with your hosting installation. Please install this plugin https://wordpress.org/plugins/wordpress-php-info/ and share the information you get here so we can take a look at your server environment.
Meanwhile, have that new problem again to login the backend
Fatal error: Call to undefined function is_plugin_active() in /home/aeggermo/www/wp-content/themes/salient/nectar/nectar-vc-addons/nectar-addons.php on line 100
Fixed if by just removing the call to that function, but seems like a similar problem than the one before and don't understand.
Here's the pdf with the PHP info.
My major problem is mainly that the website (http://www.aeggermont.com/) doesn't load, I can always bypass these Fatal Errors.
Oh btw this is a multisite website, if that changes anything.
Could you try and use PHP 5.6 or above and also set PHP memory limit to 128MB and above if possible.
We did not take a look at the PDF file you attached because of some errors on our end. That should make sure the theme runs correctly.
Also note the latest version of the theme is 8.1.0 and also make sure salient visual composer is at 5.2.1. We could not load the site here http://www.aeggermont.com/ as we get redirected to advertisements.
Check on that and let us know if matching the version numbers helped. Thanks.
Thank you for your answer. PHP is at 7.1 and the memory limit by default is supposed to be 128. Yes there are also malware with some redirects that I need to clean up, I believe it should be fixed now.
But still, the Salient theme will infinitely load compared to any other theme that works. Re installed all wordpress, re-installed the theme again, no change ...
As an info, I uploaded back the old version of salient (6.xx) and the loading worked and the website worked (but I couldn't access the backend anymore cause I don't think I can just downgrade like that without updating database etc)
I put the newest salient back, and again infinite loading...
In that case, I would need to access your dashboard by myself. Could you please provide me the login credential of your website? It will be greatly appreciated.
We are unable to provide such information at this time however, you can reply privately here by toggling the "Private" switch as shown in the screenshot below:
Hello,
2 problems since I updated to 8.0.1
(NOT SOLVED) FIrst problem is that none of my website will load anymore and stay stuck on the turning circle, even though the content seems to be loaded when I check source page. I already deactivated the plugins etc to see if that was the problem, but not.
_________________
(SOLVED - Updating Woocommerce) Second I can't access to the back end anymore, I have that error :
Fatal error: Call to undefined function is_plugin_active() in /home/aeggermo/www/wp-content/themes/salient/nectar/nectar-vc-addons/nectar-addons-no-lean.php on line 103
_________________
Thank you for your help
Cheers
Could you please go through this checklist quickly so we can rule out common issues https://themenectar.ticksy.com/article/5032/ .
Best.
ThemeNectar Support Team
Hi, thank you for your answer, just did and already checked all of these. Not the problem apparently.
I just downloaded a new version of Salient, reinstalled it, but still stuck on loading. When I switch to another theme, works great. And I'm using the same version of Salient on other websites where it works great.
Hey there,
Thanks for reaching in,
This might also indicate some issue with your hosting installation. Please install this plugin https://wordpress.org/plugins/wordpress-php-info/ and share the information you get here so we can take a look at your server environment.
Regards
Hello,
Meanwhile, have that new problem again to login the backend
Fatal error: Call to undefined function is_plugin_active() in /home/aeggermo/www/wp-content/themes/salient/nectar/nectar-vc-addons/nectar-addons.php on line 100
Fixed if by just removing the call to that function, but seems like a similar problem than the one before and don't understand.
Here's the pdf with the PHP info.
My major problem is mainly that the website (http://www.aeggermont.com/) doesn't load, I can always bypass these Fatal Errors.
Oh btw this is a multisite website, if that changes anything.
Thank you
Hi Alex,
Could you try and use PHP 5.6 or above and also set PHP memory limit to 128MB and above if possible.
We did not take a look at the PDF file you attached because of some errors on our end.
That should make sure the theme runs correctly.
Also note the latest version of the theme is 8.1.0 and also make sure salient visual composer is at 5.2.1.
We could not load the site here http://www.aeggermont.com/ as we get redirected to advertisements.
Check on that and let us know if matching the version numbers helped.
Thanks.
Thank you for your answer.
PHP is at 7.1 and the memory limit by default is supposed to be 128.
Yes there are also malware with some redirects that I need to clean up, I believe it should be fixed now.
But still, the Salient theme will infinitely load compared to any other theme that works. Re installed all wordpress, re-installed the theme again, no change ...
As an info, I uploaded back the old version of salient (6.xx) and the loading worked and the website worked (but I couldn't access the backend anymore cause I don't think I can just downgrade like that without updating database etc)
I put the newest salient back, and again infinite loading...
Hi again,
Thank you for writing back to us.
In that case, I would need to access your dashboard by myself. Could you please provide me the login credential of your website? It will be greatly appreciated.
Looking forward to your reply.
Best regards.
Hi Andrew. Can I have an email address or facebook or some sort of private way of communication for that ?
Hi Alex,
Thank you for getting back to us.
We are unable to provide such information at this time however, you can reply privately here by toggling the "Private" switch as shown in the screenshot below:
Looking forward to hearing from you.
Best Regards.