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  Public Ticket #1323725
Text Transform dissapeared
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Comments

  • Erik started the conversation

    Hi,

    My Text Transform settings dissapeared at Typography. Can you tell me how to fix this? Check out the attachment.

  •  3,034
    Andrew replied

    Hey there,

    Thanks for reaching in,

    Can you confirm which version of the theme you are running. The current one is 8.1.0 Additionally please do a plugin compatibility test by deactivating your plugins one by one in order to determine if that is the cause of the issue.

    Hope this helps

    Regards

  • Erik replied

    Hi Andrew,

    I am using the latest version: 8.1.0.

    I found out this is due the plugin "WP Mail Logging", if it is set to ON two things happen:

    1. At Typography I am getting 2 extra options: "Text Align" and "Font Color". 2 options dissapear: "Text Transform" and "Letter Spacing". Very strange! https://www.screencast.com/t/J6R9pAuQ

    2. There is a huge white space at every Salient option screen https://www.screencast.com/t/qQlGzDiv

    Perhaps you can take a look in my WP Dashboard? I will post a new prive reply with the login credentials.

  •   Erik replied privately
  •  3,034
    Andrew replied

    Hi Erik, 

    Thanks for getting back to us. 

    Although we do not provide support for any third party plugins that is not bundled with the theme, we’re happy to point you in the right direction.

    We noticed that this plugin was last updated 4 months ago and tested up to WordPress version 4.8.0. As the latest version of WordPress is 4.8.2, you will need to contact the author of this plugin for assistance and a possible update that may fix this conflict. 

    You can visit their plugins page here for reference: https://wordpress.org/plugins/wp-mail-logging/ 

    Please feel free to let us know your findings

    Best Regards.

  • Erik replied

    Hi Andrew,

    By pointing in the right direction I was hoping you could shed some light on what is going on. Instead of simply pointing me to the plugin page. The plugin WP Mail Logging is free open source software. Salient is a premium theme with paid support.

    I hope you can point me in the right direction with some hints what's going wrong here?

    Looking forward to your reply. Thanks.

  •  3,034
    Andrew replied

    Hi Erik, 

    As I said before, we do not provide support for any third party plugins that are not bundled with the theme. 

    We can't say for sure but the issue with the plugin probably has to do with the fact that it's outdated. The last version of WordPress it was tested on was 4.8.0 and since then Wordpress has been updated to 4.8.2. Meaning any changes that have been made to Wordpress likely have not been tested with this plugin. The best place to check would be the author of the plugin for further support as they'd be in the best position to resolve this plugin conflict.

    Please feel free to contact us if you have any further questions. 

    Best Regards.