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  Public Ticket #1338198
trying to update to 8.1.0 from 7.0.9 (?) and updating forever
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  •  2
    jay started the conversation

    testing an update of our salient theme on our dev site, https://wakeeffects.biz to 8.1 from an old version implemented by prior developer.  We didnt have their license key so we had to purchase another new license. now we are trying to update the theme using that license and it seems to just sit and spin forever: https://imgur.com/a/VJ5WV

    to update, we used the method here: http://themenectar.com/docs/salient/updating-salient/#methods, adding the envato market plug in, creating a token, then clicking on the 'update' link.

    seems like the update is going forever. maybe the issue is the different licenses?

    Note: one of the main reasons we are updating is to see if we can get our image lightbox to work like it used to before the big woo3.0 update.

    we want behavior like this: 


    if you go to our dev site test site (http://wakeeffects.biz), you don't see the image gallery icons below the primary image so people don't know there are other images to see.

  •  9,016
    Tahir replied

    Hey 

    Your PHP Settings are likely not correct. 

    You can verify your PHP configuration limits by installing a simple plugin called WordPress phpinfo http://wordpress.org/extend/plugins/wordpress-php-info/

    Recommended PHP configuration limits are as follows:

    • max_execution_time 60
    • memory_limit 256M
    • post_max_size 48M
    • upload_max_filesize 48M

    Please have your hosting provider fix this for you so it can be installed correctly. 

    Thanks 


    ThemeNectar Support Team