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  Public Ticket #1348357
Can't save changes within Salient Options Panel
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  • MarcoFerry started the conversation
    October 26, 2017 at 4:05pm

    Hey guys, 

    whenever I try to save changes within the Salient Options Panel the following error occurs: "There was a problem with your action. Please try again or reload the page."

    Console shows following error:

    "POST http://mypage.net/wp-admin/admin-ajax.php 500 (Internal Server Error)

    send @ jquery.js?ver=1.12.4:4
    ajax @ jquery.js?ver=1.12.4:4
    a.redux.ajax_save @ redux.min.js?ver=3.6.5:1
    (anonymous) @ redux.min.js?ver=3.6.5:1
    dispatch @ jquery.js?ver=1.12.4:3
    r.handle @ jquery.js?ver=1.12.4:3

    There was an error saving. Here is the result of your action: 

    redux.min.js?ver=3.6.5:1"

    Can you please help me with that thanks.

    Cheers,

    Marco

  •  9,016
    Tahir replied
    October 27, 2017 at 1:08pm

    Hey 

    Your PHP Settings are likely not correct. 

    You can verify your PHP configuration limits by installing a simple plugin called WordPress phpinfo http://wordpress.org/extend/plugins/wordpress-php-info/

    Recommended PHP configuration limits are as follows:

    • max_execution_time 60
    • memory_limit 256M
    • post_max_size 48M
    • upload_max_filesize 48M

    Please have your hosting provider fix this for you so it can be installed correctly. 

    Thanks 

    ThemeNectar Support Team 

  • MarcoFerry replied
    October 27, 2017 at 1:26pm

    Hey Tahir,

    thanks for your response.

    I checked the PHP and it should be fine:

    max_execution_time360
    memory_limit256M
    upload_max_filesize128M
    post_max_size128M

    Also I have the current version of Salient.

    Do you have any other ideas what can be causing this error?

    Cheers,

    Marco

  •  9,016
    Tahir replied
    October 27, 2017 at 1:27pm

    Hey Again,
    Please check for server php errors using this guide: http://premium.wpmudev.org/blog/your-complete-guide-to-troubleshooting-wordpress/ . It would be best to contact the hosting provider and have them look into this as they are aware of the Server Configuration Details .
    Best

    ThemeNectar Support Team 

  • MarcoFerry replied
    October 27, 2017 at 1:29pm

    Ok thanks I'll try this.

    Cheers,

    Marco

  • MarcoFerry replied
    October 27, 2017 at 5:15pm

    Hi Thair,

    I talked to my Hosting Provider and the guys from Redux.

    They said I should send you the attached error-log. 

    Can you please check this. Thanks.

    Cheers,

    Marco

  •  9,016
    Tahir replied
    October 28, 2017 at 9:15am

    Hey Again,

    Which version of PHP are you using ?. Could you have them update as another user just solved this issue by upping the php version .

    be.st 

    ThemeNectar Support Team 

  • MarcoFerry replied
    October 30, 2017 at 4:00pm

    Hi Tahir,

    ok yes that might be the problem as the current site is running on 5.2.10 PHP.

    For now I solved it by installing the Redux Plugin.

    Thanks for your help.

    Cheers,

    Marco

  •  3,034
    Andrew replied
    October 30, 2017 at 7:56pm

    Hey there,

    Thanks for reaching in,

    Awesome. Please be sure to reach in incase you encounter another issue.

    Regards