I've been having some trouble viewing my website on android phones. I've ruled out the browser- It works for both safari and chrome for apple phones, but simply doesn't display for androids.
What is the reason for this? Can I fix it?
Also- for viewing the website on apple phones, the website works, but doesn't appear the same as it as when I look at the mobile query on desktop (by downsizing the screen). Attached below is the comparison between those two. I'm confused because if the mobile query on desktop looks a certain way, why wouldn't the display on the phone appear the same way?
Seems like a plugin conflict. Have you tried plugin compatibility test. Please try deactivating your third party plugins one by one while clearing your cache each time in order to figure out if one of them is causing this.
Please update to Salient Theme Version 8.5.0 and Salient VC 5.2.2.
If you are not seeing the Plugin Update Notification you need to uncheck the " Disable Theme Reccomended Plugin Notifications " Field in "Salient Theme Options Panel" -> General Settings -> "Toggle Theme Features" Section .
Hello,
I've been having some trouble viewing my website on android phones. I've ruled out the browser- It works for both safari and chrome for apple phones, but simply doesn't display for androids.
What is the reason for this? Can I fix it?
Also- for viewing the website on apple phones, the website works, but doesn't appear the same as it as when I look at the mobile query on desktop (by downsizing the screen). Attached below is the comparison between those two. I'm confused because if the mobile query on desktop looks a certain way, why wouldn't the display on the phone appear the same way?
Thanks in advance!
Hey there,
Thanks for reaching in,
Seems like a plugin conflict. Have you tried plugin compatibility test. Please try deactivating your third party plugins one by one while clearing your cache each time in order to figure out if one of them is causing this.
Hope this helps.
I tested it on private mode on the android, so no plugins should be in play- it still doesn't work :(
Please update to Salient Theme Version 8.5.0 and Salient VC 5.2.2.
If you are not seeing the Plugin Update Notification you need to uncheck the " Disable Theme Reccomended Plugin Notifications " Field in "Salient Theme Options Panel" -> General Settings -> "Toggle Theme Features" Section .
To get a list of Bug Fixes and new Feature addons in the Latest Theme update, the changelog can be viewed here : http://themenectar.com/changelogs/salient.html .
Update the theme by following this guide: http://themenectar.com/docs/salient/updating-salient/ .
Best.
ThemeNectar Support Team
I have done this, and it still doesn't work on android. Is there anything else is possibly could be?
Hi there,
I hope you are having an awesome day and thanks for contacting us regarding your query.
I suggest you test your customization on the child theme by deactivating the child theme. See if there's anything on your customization causing this.
Let me know how it goes!
Cheers