Okay
  Public Ticket #1355818
Replying to comments
Closed

Comments

  • Janice started the conversation
    November 2, 2017 at 6:52pm

    When I reply to one of my comments I would like the reply to be connected to the comment I'm replying too.  At this time my comments look messy.  The attached shows you how it looks.  

    I clicked on the reply button (in the back end)  to their comments and for some reason it doesn't connect to the main comment?

    Thanks! 

  •  2,744
    Andrew replied
    November 2, 2017 at 7:21pm

    Hey there,

    Thanks for reaching in,

    Seems like a bug. Please confirm the version of the theme you are running. 

    Update to Salient Theme Version 8.5.0 and Salient VC 5.2.2. 

    To get a list of Bug Fixes and new Feature addons in the Latest Theme update,  the changelog can be viewed here : http://themenectar.com/changelogs/salient.html .

    Update the theme by following this guide: http://themenectar.com/docs/salient/updating-salient/

    Hope this helps,

    Regards

  • Janice replied
    November 2, 2017 at 10:35pm

    I'm using 8.0.15.  I am a bit nervous to update because I'm in the middle of a contest.  I've updated and all hell has broken loose and the site becomes a mess and I have to clean up plugins, etc....

    My contest ends Monday afternoon so if that is what I need to do I'll do that then :(  

    Thanks

  •  2,744
    Andrew replied
    November 3, 2017 at 12:24pm

    Hello there,

    Thank you for writing in once again and apologies for the trouble.

    Can you please give us a temporary admin access to your site? We'll be in a better place to spot anything suspicious from here.

    You can add new users by going to Users > Add New set the user and password for us, set the role to admin and send the info here. You can navigate here for more details; https://make.wordpress.org/support/user-manual/customizing-wordpress/managing-users-on-your-wordpress-site/adding-users-to-your-wordpress-site/

    Hope to hear from you soon!
    Regards,

  •   Janice replied privately
  •  8,470
    Tahir replied
    November 4, 2017 at 1:10pm

    Hey Again,

    The user pass does not seem to be correct . Please confirm ? .

    Thanks 

    ThemeNectar Support Team 

  •   Janice replied privately
  •  8,470
    Tahir replied
    November 6, 2017 at 7:19am

    Hey Again,

    You seem to have replied in the wrong window as even when i switch to a Default Theme it displays the same : http://prntscr.com/h6s78b . 

    Be.st

    ThemeNectar Support Team 

  • Janice replied
    November 6, 2017 at 2:15pm

    hmmmm, what i did is reply from the backend.  I hit reply to the comment and typed away?

  •  8,470
    Tahir replied
    November 7, 2017 at 7:44am

    Yes but you have to reply to specific comments not just reply to one comment and add in all of them to it . 

    B.est 

    ThemeNectar Support Team