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  Public Ticket #1358606
Blog no longer responsive after update
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Comments

  •  1
    Filipe started the conversation
    November 6, 2017 at 3:56am

    Hi..


    I updated to the most recent version of Salient.. but my blog got all disconfigured as screen sizes get smaller to mobile.

    Tested on iphone ,ipad, old 800 x600 computer and my pc. Blog is unresponsive?

    http://test.domain.com/expeditions/

    Previous working version is live here, you can reduce the browser size to see items flow below eachother from 3 columns, to 2 columns, to 1 column:

    http://www.domain.com/expeditions/


    Please help!

  •  9,016
    Tahir replied
    November 6, 2017 at 11:56am

    Could you please go through this checklist quickly so we can rule out common issues https://themenectar.ticksy.com/article/5032/ .

    Best.

    ThemeNectar Support Team 

  •  1
    Filipe replied
    November 7, 2017 at 7:08am

    Hi..

    I have went through all the checklist points, but it is still not working.

    Plugins are the same as I have in the live version, have deactivated and still not working.

    Please help.

    Kr,

    Filipe

  •  9,016
    Tahir replied
    November 7, 2017 at 7:13am

    Yes though with the new update its possible the old plugins are conflicting.  

    Please go through the Troubleshooting steps so we can move forward with i . 

    B.est 

    ThemeNectar Support Team 

  •  1
    Filipe replied
    November 7, 2017 at 10:17pm

    Hi Tahir,

    Re-checking troubleshooting list as follows:

    1 - Wordpress is updated to the latest version, reinstalled as new

    2 - Theme updated to the latest version, reinstalled as new

    3 - Visual Composer updated, reinstalled as new

    4 - Child theme provided with the updated theme  file, reinstalled as new

    5 - Turned off all non-nectar plugins, problem persists.

    6 - All caching and minification are deactivated

    Everything is working fine with other blog types (classic enhanced, material, meta overlaid...), its just the classic style masonry that is not working.

    Please advise.


    Kr,

    Filipe

  •  1
    Filipe replied
    November 9, 2017 at 12:49am

    Hi..

    Any news regarding this problem with the update?

    Kr,

    Filipe

  •  9,016
    Tahir replied
    November 9, 2017 at 1:43pm

    Could you allow us to log in to your website backend dashboard so we can check on this for you more?. We are gonna need the username and password of admin user as well as the login url.

    Thanks 

    ThemeNectar Support Team 

  •  9,016
    Tahir replied
    November 9, 2017 at 1:45pm

    Hey Again,

    Add this into the Custom CSS box located in your Salient Options panel (Make Sure there are no red cross in the Box) :

    @media only screen and (max-width: 1000px) and (min-width: 690px) {
    .post-area.masonry.span_9 .masonry-blog-item {
        width: 46.8% !important;
    }
}

    Thanks

    ThemeNectar Support Team 

  •  1
    Filipe replied
    November 10, 2017 at 8:06pm

    Worked like a charm :)

    Thanks