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  Public Ticket #1361620
youtube url on smartphone
Closed

Comments

  • hugomocardoso started the conversation
    November 8, 2017 at 12:04pm

    Hi,

    i have a youtube video as a background of a row, in a pc it works fine but in smartphone the video doesn't load, can i get any help from your team? 


    Thanks!

  • hugomocardoso replied
    November 9, 2017 at 9:03am

    Ok, already see that video background doesn't run on mobile devices, however, the video(youtube in HD) on desktop lose some quality after the first loop, anything i can do to avoid this?

    Thanks

  •  8,436
    Tahir replied
    November 9, 2017 at 1:23pm

    Hey,

    The Video is disabled on mobile due to Data Usage Restrictions . No i am afraid we can not control the youtube video externally. 

    Be.st 

    ThemeNectar Support Team 

  •  8,436
    Tahir replied
    November 9, 2017 at 1:24pm

    Additionally also be sure to set the Video Preview Image as that is displayed on Mobile.

    Thanks 

    ThemeNectar Support Team