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  Public Ticket #1362072
HTML5 Canvas Background
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Comments

  • David Byrd started the conversation

    When selecting Add/Edit Images for the HTML5 Canvas Background option nothing happens.

    I've tried deactivating all plugins as well as clearing my browser cache and still no media window opens. 

  •  8,470
    Tahir replied

    Hey Again,

    This issue was patched .

    Please update to Salient Theme Version 8.5.1 and Salient VC 5.2.2. 

    If you are not seeing the Plugin Update Notification you need to uncheck the " Disable Theme Reccomended Plugin Notifications " Field in "Salient Theme Options Panel"  -> General Settings -> "Toggle Theme Features" Section .

    To get a list of Bug Fixes and new Feature addons in the Latest Theme update,  the changelog can be viewed here : http://themenectar.com/changelogs/salient.html .

    Update the theme by following this guide: http://themenectar.com/docs/salient/updating-salient/ .

    Best.


    ThemeNectar Support Team 

  •   David Byrd replied privately
  •   David Byrd replied privately
  •  8,470
    Tahir replied

    Could you try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

    Thanks 


    ThemeNectar Support Team 

  • David Byrd replied

    I've done this and still not working.

  •  8,470
    Tahir replied

    Hey Again,

    Your PHP Settings are likely not correct. Also ensure you are running the latest version of PHP on the server

    You can verify your PHP configuration limits by installing a simple plugin called WordPress phpinfo http://wordpress.org/extend/plugins/wordpress-php-info/

    Recommended PHP configuration limits are as follows:

    • max_execution_time 60
    • memory_limit 256M
    • post_max_size 48M
    • upload_max_filesize 48M

    Please have your hosting provider fix this for you so it can be installed correctly. 

    Thanks 


    ThemeNectar Support Team