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  Public Ticket #1362328
mobile responsive menu not working properly
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  • morgangreenwalt started the conversation

    On mobile, why am I not able to access the top navigation pages? I can only click through to the secondary pages. How are users supposed to be able to access the main pages on mobile?

  •  2,744
    Andrew replied

    Hey there,

    Thanks for reaching in,

    Seems like some conflict. Have you tried plugin compatibility test. Please try deactivating your third party plugins one by one while clearing your cache each time in order to figure out if one of them is causing this.

    Hope this helps

  • morgangreenwalt replied

    Can you show me an example of how it's even supposed to function so I can make sure I'm checking against the right thing? With the way it's setup, I'm not able to tell where the sub nav would even be accessible? Please look at it on the live site: http://kapohopoint.com/


  •  2,744
    Andrew replied

    Hey there,

    Thanks for reaching in,

    I have visited your website and the menu works just how it was intended for mobile. When you click on a primary menu link it reveals a secondary nested menu link within it. There is no issue here I'm afraid.

    Hope this helps,

    Regards

  • morgangreenwalt replied

    so how are users supposed to get to the primary navigation pages...?

  •  8,470
    Tahir replied

    Hey Again,

    Try using this option if you want the parent to link to separate pages : http://prntscr.com/harype . 

    Best


    ThemeNectar Support Team 

  • morgangreenwalt replied

    Hi - I do not have those options and I have admin access on the account. I'm using V 8.0.16. Is that the correct version?

  • morgangreenwalt replied

    NVM! Just updated and got the field. Thanks again!