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  Public Ticket #1362882
Blog no longer responsive after update
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Comments

  •  1
    Filipe started the conversation
    November 9, 2017 at 10:26am

    Hi..

    I updated to the most recent version of Salient.. but my blog got all distorted as screen sizes get smaller to mobile.

    Tested on iphone ,ipad, old 800 x600 computer and my pc. Blog is unresponsive, or incorrectly responsive going from 3 columns to 2 columns.

    http://test.domain.com/expeditions/

    Previous working version is live here, you can reduce the browser size to see items flow below eachother from 3 columns, to 2 columns, to 1 column:

    http://www.domain.com/expeditions/

    I have gone through all troubleshooting steps in https://themenectar.ticksy.com/article/5032/.

    1 - Wordpress is updated to the latest version, reinstalled as new

    2 - Theme updated to the latest version, reinstalled as new

    3 - Visual Composer updated, reinstalled as new

    4 - Child theme provided with the updated theme  file, reinstalled as new

    5 - Turned off all non-nectar plugins, problem persists.

    6 - All caching and minification are deactivated

    Everything is working fine with other blog types (classic enhanced, material, meta overlaid...), its just the classic style masonry that is not working.

    Please advise.

    Kr,

    Filipe

  •  3,183
    Andrew replied
    November 9, 2017 at 2:51pm

    Hello there,

    Thank you for writing in once again and apologies for the trouble.

    Can you please give us a temporary admin access to your site? We'll be in a better place to spot anything suspicious from here.

    You can add new users by going to Users > Add New set the user and password for us, set the role to admin and send the info here. You can navigate here for more details; https://make.wordpress.org/support/user-manual/customizing-wordpress/managing-users-on-your-wordpress-site/adding-users-to-your-wordpress-site/

    Hope to hear from you soon!
    Regards,

  •   Filipe replied privately
  •  1
    Filipe replied
    November 10, 2017 at 4:39am

    duplicate

  •  9,236
    Tahir replied
    November 11, 2017 at 1:43pm

    Hey Again,

    I cant seem to recreate the Blog issue anymore ? : http://prntscr.com/h92ubz . Neither have there been any such bug reports . 


    Please clear your cache using this guide: https://themenectar.ticksy.com/article/6226/ .

    Best.

    ThemeNectar Support Team 

  •  1
  •  9,236
    Tahir replied
    November 22, 2017 at 2:55pm

    Hey Again,

    Seems to be working perfectly at the moment : http://prntscr.com/hdt5bn . 

    Are you still seeing the issue ?.

    Be.st

    ThemeNectar Support Team