Comments tecnoderecho started the conversationNovember 9, 2017 at 4:37pmHi, On the url website we had set a white logo (because the background video its dark).But on the first load seems like it load both (ligth and dark) logos, on the first scroll works fine also if you back to the top, show the ligth logo.Any idea?We see a similar tickethttps://themenectar.ticksy.com//ticket/1113847/with the same issue but we doubt about the optimitation issue.We had a Salient 8.5.0 and VC 5.2.2 and WP 4.8.3Thanks, 2,744Andrew repliedNovember 9, 2017 at 5:00pmHey there, Please update to Salient Theme Version 8.5.1 Update the theme by following this guide: http://themenectar.com/docs/salient/updating-salient/Also please try deactivating your third party plugins one by one while clearing your cache each time in order to figure out if one of them is causing this.Hope this helps,Regardstecnoderecho repliedNovember 10, 2017 at 8:55amHi, We have updated the theme to salient 8.5.1We have disabled the plugins and the problem persistsAny other idea?This is the web: https://www.masenweb.com/multi/nacionales/When scrolling, the problem disappearsThank you 2,744Andrew repliedNovember 10, 2017 at 12:11pmHey there, Thank you for writing in once again and apologies for the trouble. Can you please give us a temporary admin access to your site? We'll be in a better place to spot anything suspicious from here. You can add new users by going to Users > Add New set the user and password for us, set the role to admin and send the info here. You can navigate here for more details; https://make.wordpress.org/support/user-manual/customizing-wordpress/managing-users-on-your-wordpress-site/adding-users-to-your-wordpress-site/ Hope to hear from you soon!Regards,tecnoderecho repliedNovember 14, 2017 at 4:30pmHi, This web is a wordpress multisite, the site with Salient is "Un safari de experiencias" Your admin access: https://www.masenweb.com/multi/nacionales/wp-admin/ USER:themenectarPASS:QjLDzF6rQD7x Regards.tecnoderecho repliedNovember 16, 2017 at 4:03pmhello, the problem is solvedthank you very much Sign in to reply ...
Hi,
On the url website we had set a white logo (because the background video its dark).
But on the first load seems like it load both (ligth and dark) logos, on the first scroll works fine also if you back to the top, show the ligth logo.
Any idea?
We see a similar ticket
https://themenectar.ticksy.com//ticket/1113847/
with the same issue but we doubt about the optimitation issue.
We had a Salient 8.5.0 and VC 5.2.2 and WP 4.8.3
Thanks,
Hey there,
Please update to Salient Theme Version 8.5.1
Update the theme by following this guide: http://themenectar.com/docs/salient/updating-salient/
Also please try deactivating your third party plugins one by one while clearing your cache each time in order to figure out if one of them is causing this.
Hope this helps,
Regards
Hi,
We have updated the theme to salient 8.5.1
We have disabled the plugins and the problem persists
Any other idea?
This is the web: https://www.masenweb.com/multi/nacionales/
When scrolling, the problem disappears
Thank you
Hey there,
Thank you for writing in once again and apologies for the trouble.
Can you please give us a temporary admin access to your site? We'll be in a better place to spot anything suspicious from here.
You can add new users by going to Users > Add New set the user and password for us, set the role to admin and send the info here. You can navigate here for more details; https://make.wordpress.org/support/user-manual/customizing-wordpress/managing-users-on-your-wordpress-site/adding-users-to-your-wordpress-site/
Hope to hear from you soon!
Regards,
Hi,
This web is a wordpress multisite, the site with Salient is "Un safari de experiencias"
Your admin access:
https://www.masenweb.com/multi/nacionales/wp-admin/
USER:
themenectar
PASS:
QjLDzF6rQD7x
Regards.
hello, the problem is solved
thank you very much