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  Public Ticket #1365170
Fancy Box link doesn't work on IE11
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  • dikonist started the conversation

    When clicking a link in a Fancy Box on IE11/Edge  nothing happens (Chrome  works ok)

    Example:  the Fancy Box row in the "Corporate  Creative"  demo 

    Same behaviour on my site.

  •  8,403
    Tahir replied

    Hey ,

    Please update to Salient Theme Version 8.5.1 and Salient VC 5.2.2. 

    If you are not seeing the Plugin Update Notification you need to uncheck the " Disable Theme Reccomended Plugin Notifications " Field in "Salient Theme Options Panel"  -> General Settings -> "Toggle Theme Features" Section .

    To get a list of Bug Fixes and new Feature addons in the Latest Theme update,  the changelog can be viewed here : http://themenectar.com/changelogs/salient.html .

    Update the theme by following this guide: http://themenectar.com/docs/salient/updating-salient/ .

    Best.


    ThemeNectar Support Team 

  • dikonist replied

    Thank you for this suggestion.

    It didn't solve my problem (same behaviour on IE11).

    In addition i now have problems with the off canvas menu:

    - Chrome: not showing up

    - IE 11: Showing up but not working  (cliking on an item doesn't open the specific page but always the same page (the page the off canvas menu started)

  • dikonist replied

    Menu issues fixed!

    Fancy Box  IE11 still the same issue 

  •  8,403
    Tahir replied


    Please provide the page url where we can see the issue.



    ThemeNectar Support Team 

  •  2,722
    Andrew replied

    Hey there,

    Thanks for reaching in,

    Seems like some plugin issue. Have you tried plugin compatibility test. Please try deactivating your third party plugins one by one while clearing your cache each time in order to figure out if one of them is causing this.

    Hope this helps,

    Regards

  • dikonist replied

    I deactivated the plugins,still the same behaviour.

    As i  mentioned earlier the same behaviour on your demo Salient website: Corporate  Creative"  demo.


  •  8,403
    Tahir replied

    Thanks for confirming about the demo . Have noted to have the developer look into this for upcoming update.s 

    Be.st 


    ThemeNectar Support Team 

  •  1
    Kiki replied

    I'm having the same issue on Mac OSX with both Safari and Firefox. The Fancy Box doesn't link anywhere; when the cursor moves over the text it transforms into the text tool but that's it. (I am running Salient 8.5.3 and the VC 5.2.4. with a freshly installed Wordpress 4.9.)

  •  8,403
    Tahir replied

    @kiki,

    Please open a Private ticket with your login credentials so we can have a look .

    be.st 


    ThemeNectar Support Team