Okay
  Public Ticket #1369300
Embedded videos
Closed

Comments

  •  2
    jocelynMB started the conversation
    November 15, 2017 at 10:40am

    I am trying to add an embedded video to my page - 'Video lightbox'. When I add this and click the play button the video does not play but shows the message '

    Oops!

    The embed code for this video is not valid.


    How can I fix this?

  •  9,016
    Tahir replied
    November 15, 2017 at 1:38pm

    Hey,

    Try Switching to the Magnific Lightbox Library in Salient Theme Options Panel -> General Settings-> Functionality as that supports https . If there is a plugin compatibility issue set "Theme Lightbox" to "None" .

    If you have Page Transitions Turned On Please Switch the Animated Transition Method to "Standard" in Salient Theme Options -> Page Transition Section.

    Also be sure to check/uncheck this Disable Fade Out On Click option : http://prntscr.com/8f3bj7

    Moreover if it doesnt work Turn off the Page Transitions and check for Browser Console Errors : https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors

    Thanks 

    ThemeNectar Support Team 

  •  2
    jocelynMB replied
    November 15, 2017 at 1:58pm

    Hi, thank you I have tried that but unfortunately none of that has worked. 

    I also tried changing the Theme Lightbox in General Settings > Functionality from Magnific to None which now means that clicking the play button redirects to Vimeo. This is does not suit the purpose of this page. 

    "If there is a plugin compatibility issue set "Theme Lightbox" to "None" ." - why would this be the case? How can I address this?

  •  9,016
    Tahir replied
    November 15, 2017 at 2:16pm

    Could you provide the page url where i can see the embed issue . 

    Be.st 

    ThemeNectar Support Team 

  •  2
  •  9,016
    Tahir replied
    November 18, 2017 at 1:23pm

    Hey Again,

    There is no Password Provided : http://prntscr.com/hc2cuw . 

    Be.st

    ThemeNectar Support Team