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  Public Ticket #1371056
Cannot Install Plugin
Closed

Comments

  • Solo_Sinclair started the conversation
    November 16, 2017 at 4:00pm

    Hi There,

    I cannot get my website to install the Slient Visual Plugin and it takes 20 minutes to relay the gateway timeout message. 

    How can I overcome this?

    Is there a way that I can upload the file directly into wordpress without having to deal with all the delay? 

  •  9,068
    Tahir replied
    November 17, 2017 at 11:44am

    Hey 

    Your PHP Settings are likely not correct. Also ensure you are running the latest version of PHP on the server

    You can verify your PHP configuration limits by installing a simple plugin called WordPress phpinfo http://wordpress.org/extend/plugins/wordpress-php-info/

    Recommended PHP configuration limits are as follows:

    • max_execution_time 60
    • memory_limit 256M
    • post_max_size 48M
    • upload_max_filesize 48M

    Please have your hosting provider fix this for you so it can be installed correctly. 

    Thanks 

    ThemeNectar Support Team