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  Public Ticket #1373110
cant update theme
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Comments

  • Barti started the conversation

    Hi 

    Everytime I try to update the theme it says....Update Failed: Download failed. cURL error 35: error:14077410:SSL routines:SSL23_GET_SERVER_HELLO:sslv3 alert handshake failure

    I havent a clue what that means! - I have deactivated and then activated only the plugins absolutely needed like my backup plugin - not sure where to go from here. 

    Do I really just contact my hosting provider? - Is there anything specific I tell them?

    Thanks Barti

  • JoeB14 replied

    Hi

    Did you get it resolved? Same problem here and there's nothing I can see in the documentation.

    Thanks

    Joe

  •  2,738
    Andrew replied

    Hi Joe,

    Sorry for the late reply.

    The download might have an issue from your server and you should contact your hosting provider about that. You can try and alternative method for updating the theme i.e. http://themenectar.com/docs/salient/updating-salient/

    Let us know if this works and you are able to update. 

  • JoeB14 replied

    Hosting provider confirmed the issue at their end and will move my site to another server. Thanks for your help.

    Joe