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  Public Ticket #1373500
Website down Error 500
Closed

Comments

  • Mauricio started the conversation
    November 19, 2017 at 1:56am

    Last update generated the common "Temporarily unavailable" message. Wnet to FTP and deleted ".maintenance"

    Now can't open website or go back to wordpress.

    Am currently uploading an old backup (june). Is there any other way i can get back to where it was?

    Thanks

  • Mauricio replied
    November 19, 2017 at 3:57am

    Backup didn't work. Deleted the theme and now page is back online but using different theme.


    Please help


    Thanks

  • Mauricio replied
    November 19, 2017 at 4:19am

    Reinstalled using Envato on wordpress and all good now.

    Any idea why the issue was happening before? 

  •  2,744
    Andrew replied
    November 19, 2017 at 6:25pm

    Hi Mauricio,

    You can check the error from the error log on your server for what exactly was not working and causing the issue.

    The update over FTP might not have gone correct e.g. a file did not upload and the code broke.
    Cheers.