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  Public Ticket #1378707
Getting new Salient Demos to come up
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Comments

  • jonojnz started the conversation
    November 23, 2017 at 9:23am

    Hi Guys,

    Just seen the new Salient Blog themes and I love them, However when I go to my demo importer on the theme settings on WordPress i can see them? The theme is updated but they are not there. Is there a way of helping them show up?

    Thanks for your help. 

    J

  •  9,017
    Tahir replied
    November 23, 2017 at 12:02pm

    Hey Again,

    You still seem to be on the old version : http://prntscr.com/he763s .

    Please update to Salient Theme Version 8.5.3 and Salient VC 5.2.4. 

    If you are not seeing the Plugin Update Notification you need to uncheck the " Disable Theme Reccomended Plugin Notifications " Field in "Salient Theme Options Panel"  -> General Settings -> "Toggle Theme Features" Section .

    To get a list of Bug Fixes and new Feature addons in the Latest Theme update,  the changelog can be viewed here : http://themenectar.com/changelogs/salient.html .

    Update the theme by following this guide: http://themenectar.com/docs/salient/updating-salient/ .

    Best.

    ThemeNectar Support Team 

  • jonojnz replied
    November 23, 2017 at 2:10pm

    Hi Tahir,

    I have downloaded the Envato plugin and added my Tocken for API and also added purchase code. It then brings up all my themes purchased and Salient is there but when I press update nothing happens. Is there anything else I can do?

  •  9,017
    Tahir replied
    November 23, 2017 at 2:14pm

    Hey 

    Your PHP Settings are likely not correct. Also ensure you are running the latest version of PHP on the server

    You can verify your PHP configuration limits by installing a simple plugin called WordPress phpinfo http://wordpress.org/extend/plugins/wordpress-php-info/

    Recommended PHP configuration limits are as follows:

    • max_execution_time 60
    • memory_limit 256M
    • post_max_size 48M
    • upload_max_filesize 48M

    Please have your hosting provider fix this for you so it can be installed correctly. 

    Thanks 

    ThemeNectar Support Team 

  • jonojnz replied
    November 23, 2017 at 2:16pm

    Ive already gone to Bluehost and got them to upgrade me to PHP 7. You have already sent me this message. So can you please give me an option which we havent already tried. Cheers mate

  •  9,017
    Tahir replied
    November 23, 2017 at 2:47pm

    Please check for server php errors using this guide: http://premium.wpmudev.org/blog/your-complete-guide-to-troubleshooting-wordpress/ . The error log should pinpoint to the issue . 

    Thanks 

    ThemeNectar Support Team