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  Public Ticket #1378946
Portfolio items lost
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Comments

  • marieluise_schulz started the conversation
    November 23, 2017 at 12:44pm

    Hi,

    I don't know what is happened. I changed something on a custom grod item and now, all my portfolio items are lost.

    I see only the portfiolio filters, but all the items are away.

    Can you help me, please?

    Thanks 

    Update:

    The items are back, but the custom content is not shown in the grid. If I choose "Masonry Item Sizing" Regular at Custom Content Grid Item, the portfolio grid shows nothing

  •  9,016
    Tahir replied
    November 23, 2017 at 1:14pm

    Hey Again,

    - Is the Project Item assigned to a Category ?. 

    - Is that particular category selected in the Portfolio VC Settings box ?. 

    B.est 

    ThemeNectar Support Team 

  • marieluise_schulz replied
    November 23, 2017 at 2:29pm

    Hey,

    thanks for your response.

    The Project items are assigned to a category and is also selected in the Portfolio VC Settings box, but they are not in the grid.

    Thanks


  •  9,016
    Tahir replied
    November 23, 2017 at 2:32pm


    Please provide the page url so we can have a look.

    Thanks

    ThemeNectar Support Team 

  •   marieluise_schulz replied privately
  •  9,016
    Tahir replied
    November 24, 2017 at 2:44pm

    And the Site URL ? .


    ThemeNectar Support Team 

  •  3,034
    Andrew replied
    November 24, 2017 at 2:45pm

    Hi marieluise_schulz,

    Could you include the link to your site as we cannot find it on your previous tickets?

    And if there is a special link to where you login to the wp admin area then please provided it so that we can check on this issue from the backend.

    Thanks.

  •   marieluise_schulz replied privately
  •   Andrew replied privately
  •   marieluise_schulz replied privately
  •   Andrew replied privately
  • marieluise_schulz replied
    November 30, 2017 at 10:32am

    Hi Andrew,

    I know, that some portfolio items are private. That's not my problem.

    My problem is, that I created 4 Portfolio Items with custom content and there were away(see screenshots from yesterday), but now there are back. 


    So the problem is fixed.

    Thank you for your support!


  •  9,016
    Tahir replied
    November 30, 2017 at 12:19pm

    Could be a cache issue.

    Please clear your cache using this guide: https://themenectar.ticksy.com/article/6226/ when the issue re-occurs.

    Best.

    ThemeNectar Support Team