I really enjoy the Salient theme for a few years now. However I notice that during Woocommerce checkout the loader keeps spinning. I had 2 complaints about this, but some sales also succeed.
I can replicate the error when I'm logged in and make a purchase or when I return from paypal after checking out.
I've tried disabling plugins, restoring htaccess (I use WP-Super-Cache)
Console says error 403 "could not load resource" and handshake errors.
Please update to Salient Theme Version 8.5.3 and Salient VC 5.2.4.
If you are not seeing the Plugin Update Notification you need to uncheck the " Disable Theme Reccomended Plugin Notifications " Field in "Salient Theme Options Panel" -> General Settings -> "Toggle Theme Features" Section .
Could you try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
Hello,
I really enjoy the Salient theme for a few years now. However I notice that during Woocommerce checkout the loader keeps spinning. I had 2 complaints about this, but some sales also succeed.
I can replicate the error when I'm logged in and make a purchase or when I return from paypal after checking out.
I've tried disabling plugins, restoring htaccess (I use WP-Super-Cache)
Console says error 403 "could not load resource" and handshake errors.
Renewed support in hopes you can help...
Thanks in advance!
Mark
Hey there,
Thanks for reaching in,
Can you confirm that you are using the latest version of the theme? Version 8.5.3
Looking forward to hearing from you,
Regards
Hey Again,
Please update to Salient Theme Version 8.5.3 and Salient VC 5.2.4.
If you are not seeing the Plugin Update Notification you need to uncheck the " Disable Theme Reccomended Plugin Notifications " Field in "Salient Theme Options Panel" -> General Settings -> "Toggle Theme Features" Section .
To get a list of Bug Fixes and new Feature addons in the Latest Theme update, the changelog can be viewed here : http://themenectar.com/changelogs/salient.html .
Update the theme by following this guide: http://themenectar.com/docs/salient/updating-salient/ .
Best.
ThemeNectar Support Team
Sure I'm on latest Theme version. All plugins up to date. Can you replicate the problem?
Mark
Please update VC Plugin as well see VC update instructions in here: https://themenectar.ticksy.com/article/5182/
Thanks
ThemeNectar Support Team
Updated VC also. Problem persists. Endless spinner on checkout.
Could you try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
Thanks
ThemeNectar Support Team
Thanks Tahir, there was indeed a plugin that, once deactivate, solved checkout problem.
Will have to investigate further but regarding Salient, case closed. :)