My option panel of Salient plugin appears empty (see screenshot). I thought it must be time for the Salient update. I am trying to install the Salient update with the Envato-market plugin but also that plugin appears 'empty' (see screenshot).
I would like to enter the Salient plug in first so I can copy-paste the extra css I have put in the theme. Or will this be kept after installing the new version?
Also changes made on the main theme will be overwritten once the update is done. Please consider using the child theme for your customizations so you don't loose any changes once you update.
Also for the options panel issue please check on your PHP settings.
I am going through the steps of the link with checklist you provided. Before I install the new salient theme update, I would like to copy-paste my css from: Salient Theme Options Panel -> General Settings ->CSS/Script Related but the whole Salient panel is empty. How do I switch to the Parent Salient Theme if I am using a Child Theme without losing my css?
Hey guys, i have a problem with my page builder. After installing wordpress 4.9, the page builder is not working anymore. How can I fix this? I am currently busy with the website of my company and we have to launch it this week. This is the website: www.dutchbranders.nl
@bhawna, Please verify your purchase before posting .
This was fixed in the latest updates.
Please update to Salient Theme Version 8.5.3 and Salient VC 5.2.4.
If you are not seeing the Plugin Update Notification you need to uncheck the " Disable Theme Reccomended Plugin Notifications " Field in "Salient Theme Options Panel" -> General Settings -> "Toggle Theme Features" Section .
I am going trough your checklist. Because the plugin is not working (see screenshot), can I do a manual update of the Salient theme manually without losing my CSS?
Hi guys,
My option panel of Salient plugin appears empty (see screenshot). I thought it must be time for the Salient update. I am trying to install the Salient update with the Envato-market plugin but also that plugin appears 'empty' (see screenshot).
I would like to enter the Salient plug in first so I can copy-paste the extra css I have put in the theme. Or will this be kept after installing the new version?
Hey there,
Thanks for reaching in,
Please follow this guide on how to update the theme. http://themenectar.com/docs/salient/updating-salient/
Also changes made on the main theme will be overwritten once the update is done. Please consider using the child theme for your customizations so you don't loose any changes once you update.
Also for the options panel issue please check on your PHP settings.
You can verify your PHP configuration limits by installing a simple plugin called WordPress phpinfo http://wordpress.org/extend/plugins/wordpress-php-info/
Recommended PHP configuration limits are as follows:
max_execution_time 60
memory_limit 256M
post_max_size 48M
upload_max_filesize 48M
Please share with me your current php setup.
Hope this helps,
Regards
Hi Andrew,
Thanks for the feedback. I have installed the php plugin and found these.
max_execution_time 120
memory_limit 256M
post_max_size 128M
upload_max_filesize 128M
Hey Again,
Could you please go through this checklist quickly so we can rule out common issues https://themenectar.ticksy.com/article/5032/ .
Best.
ThemeNectar Support Team
Hi Tahir,
I am going through the steps of the link with checklist you provided. Before I install the new salient theme update, I would like to copy-paste my css from: Salient Theme Options Panel -> General Settings ->CSS/Script Related but the whole Salient panel is empty.
How do I switch to the Parent Salient Theme if I am using a Child Theme without losing my css?
Thanks!
Hey Again,
Hope you had a Great Weekend,
Switching to the Parent Theme wont make your lose the Theme Options Settings .
Be.st
ThemeNectar Support Team
Hey guys, i have a problem with my page builder. After installing wordpress 4.9, the page builder is not working anymore. How can I fix this? I am currently busy with the website of my company and we have to launch it this week. This is the website: www.dutchbranders.nl
@bhawna, Please verify your purchase before posting .
This was fixed in the latest updates.
Please update to Salient Theme Version 8.5.3 and Salient VC 5.2.4.
If you are not seeing the Plugin Update Notification you need to uncheck the " Disable Theme Reccomended Plugin Notifications " Field in "Salient Theme Options Panel" -> General Settings -> "Toggle Theme Features" Section .
To get a list of Bug Fixes and new Feature addons in the Latest Theme update, the changelog can be viewed here : http://themenectar.com/changelogs/salient.html .
Update the theme by following this guide: http://themenectar.com/docs/salient/updating-salient/ .
Best.
ThemeNectar Support Team
I am going trough your checklist. Because the plugin is not working (see screenshot), can I do a manual update of the Salient theme manually without losing my CSS?
Hey Again,
Yes you can do a manual update as well . The Css in the "Custom CSS" box is saved in the Database so replacing the theme files should not lose them.
Be.st
ThemeNectar Support Team
Hi, been through the checklist. (https://themenectar.ticksy.com/article/5032/ ). It is all good except for:
5. I activated/deactivated all plugins but still everything is blank in the Salient them options.
6. Done (but not 100% sure if I did this the right way)
Hello there,
Thank you for writing in once again and apologies for the trouble.
Can you please give us a temporary admin access to your site? We'll be in a better place to spot anything suspicious from here.
You can add new users by going to Users > Add New set the user and password for us, set the role to admin and send the info here. You can navigate here for more details; https://make.wordpress.org/support/user-manual/customizing-wordpress/managing-users-on-your-wordpress-site/adding-users-to-your-wordpress-site/
Hope to hear from you soon!
Regards,
Thanks Andrew,
Which email can I send it too?
best, Ilja
Wait ... now I see that after the wordpress update this morning it is all working again. Excellent!
Think I am good now.
Thanks for the support!