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  Public Ticket #1404950
Visual Composer Paragraph & Header Dropdown not working
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  • Rebecca started the conversation

    I cannot get the dropdown menu for paragraph with headers to work, when you select edit text block and open the text block settings.  I am changing header settings by hand and I'm really slow at this, please help!!!

    I haveSalient VC 5.2.4 and Salient 8.5.3, using wordpress 4.5.4.  It won't work in any browser.  

    I read it could be "hiding" behind the text edit screen but that's not the case.

    I removed previous versions of VC and I tried downloading WP Super Cache because I read maybe I needed to clear the cache.  

    My host is HostGator.  I tried adding the code: 

    .mce-container, .mce-container-body{z-index: 100000 !important;} 

    to my edit.min.css files and uploaded to host but that didn't work (so I then removed it).

  •  3,034
    Andrew replied

    Hi Rebecca,

    Could you update wordpress. 4.5.4 is a bit dated as the latest is 4.9.1

    If that does not work then give us temporary admin access - username password with admin privileges - we check this from the backend.

    And make sure you checked if there is a plugin causing this by disabling all except salient visual composer and checking if this any effect on the issue.

    Thanks.