Okay
  Public Ticket #1406755
Trouble with display
Closed

Comments

  • MatthewShelton7 started the conversation

    The salient theme is not fully loading, it only displays html code.

  •  8,468
    Tahir replied

    Hey ,

    Please have a look at this Article :http://themenectar.com/docs/salient/installing-plugins/ .

    Best.


    ThemeNectar Support Team 

  • MatthewShelton7 replied

    Yeah man I have already tried that, this same problem occurs on more then just the Salient theme. I believe it to be something wrong with my wordpress itself, but I have the most updated version. Any thoughts on that?

  •  8,468
    Tahir replied

    Hey Again,

    Your PHP Settings are likely not correct. Also ensure you are running the latest version of PHP on the server

    You can verify your PHP configuration limits by installing a simple plugin called WordPress phpinfo http://wordpress.org/extend/plugins/wordpress-php-info/

    Recommended PHP configuration limits are as follows:

    • max_execution_time 60
    • memory_limit 256M
    • post_max_size 48M
    • upload_max_filesize 48M

    Please have your hosting provider fix this for you so it can be installed correctly. 

    Thanks 


    ThemeNectar Support Team 

  • MatthewShelton7 replied

    Cool, Ill give it a shot. Thanks for the help

  • MatthewShelton7 replied

    How can I establish contact with the Salient support team?

  •  8,468
    Tahir replied

    You are contacting here .


    ThemeNectar Support Team 

  • MatthewShelton7 replied

    Lol perfect. Alright so my Salient theme is now properly working, I just re-installed Wordpress and that did the trick. Now I am not able download the Salient Visual Composer plug in, which as you know is contained in the bundle. I imagine that that plug in is only free for one download but is there any way I could have another shot at it because I had to un-install then re-install wordpress. 

  •  2,744
    Andrew replied

    Hey there,

    Thanks for reaching in,

    Have you uploaded the theme file salient.zip and activated it? Salient VC should automatically come as the required plugins however how much you install a fresh wordpress installation.

    Looking forward to hearing from you,

    Regards

  • MatthewShelton7 replied

    Sweet, just uploaded the salient.zip and installed/activated Salient VC. Thank y'all for the help!

  •  2,744
    Andrew replied

    Hey there,

    Thanks for reaching in,

    Awesome! please be sure to reach out in case you encounter another problem.

    Regards

  • MatthewShelton7 replied

    Quick question for ya, within Salient, the about template called mouse based parallax. Is it possible to change the background image?

  •  8,468
    Tahir replied

    Hey Again,

    Please have a look at this Article :

    Bes.t


    ThemeNectar Support Team 

  • MatthewShelton7 replied

    Another question, so I am trying to use the Raw HTML element in Salient along with the <map> code, which as you know allows me to place clickable hotspots on an image. To complete that code, what would my <img src> be?

  •  8,468
    Tahir replied

    Hey Again,

    Would not advise you to use that as it likely wont work in all browsers .

    Be.st 


    ThemeNectar Support Team 

  • MatthewShelton7 replied

    Another question, is it possible to animate the logo at the top of the nav bar on my site?


  •  8,468
    Tahir replied

    Hey Again, Hope you had a Great Weekend, 

    Unfortunately the Logo can not be animated as GIF files are not supported by Salient. 

    Be.st 


    ThemeNectar Support Team 

  • MatthewShelton7 replied

    Good afternoon, two quick questions for you.. first, in the attached image how do I remove the "widget area 1". There is nothing I desire to have down there. Second, on the mobile version of my site why isn't the title "Community" adjusting to the smaller screen size of the phone.

  •  8,468
    Tahir replied

    Hey Again,

    Simply turn off this option : http://prntscr.com/j6e1wq  .

    Also the Heading wont adjust as you are using a Split Heading : http://prntscr.com/j6e2od .

    Best


    ThemeNectar Support Team 

  • MatthewShelton7 replied

    Okay what heading would adjust to the smaller display screen?

  •  8,468
    Tahir replied

    Hey Again,

    Try using the New Responsive Typography Settings in here : http://prntscr.com/gnf951 .

    Best.


    ThemeNectar Support Team 

  • MatthewShelton7 replied

    Awesome, thank you man! You've been a big help throughout this process.