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  Public Ticket #1410276
VIsual Composer
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Comments

  • ignitemc started the conversation
    December 21, 2017 at 5:13pm

    Color picker is not working on visual elements within Visual Composer. It shows color picker option but will not allow you to choose color or enter value.

    Wordpress v.4.9.1
    Visual Composer v.5.2.4


  •  3,034
    Andrew replied
    December 21, 2017 at 7:34pm

    Hey there,

    Thanks for reaching in,
    Seems like some conflict. Have you tried plugin compatibility test. Please try deactivating your third party plugins one by one while clearing your cache each time in order to figure out if one of them is causing this.

    Also make sure your theme is also in the lastest version 8.5.3

    Hope this helps,

    Regards

  • ignitemc replied
    December 22, 2017 at 6:41pm

    Ok. So I was able to deactivate all plugins which helped with my initial issues of not being able to change color but now all VC elements are gone. See attached pic?? These are the only elements now showing.

  •  3,034
    Andrew replied
    December 22, 2017 at 8:14pm

    Hello there,

    Thank you for writing in once again and apologies for the trouble.

    Can you please give us a temporary admin access to your site? We'll be in a better place to spot anything suspicious from here.

    You can add new users by going to Users > Add New set the user and password for us, set the role to admin and send the info here. You can navigate here for more details; https://make.wordpress.org/support/user-manual/customizing-wordpress/managing-users-on-your-wordpress-site/adding-users-to-your-wordpress-site/

    Hope to hear from you soon!
    Regards,

  •   ignitemc replied privately
  •  9,016
    Tahir replied
    December 23, 2017 at 7:13am

    Hey Again,

    You need to adjust the VC Settings in here : http://prntscr.com/hrb486 .

    Be.st

    ThemeNectar Support Team