Okay
  Public Ticket #1418449
Visual composer
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Comments

  • bettinapaula started the conversation

    Hi, how are you? Visual composer isn't working.  Can you help me? Thank you.

  •  9,068
    Tahir replied

    Hey ,

    You need to switch to PHP Version 7.1 as the latest 7.2 has this issue . Please contact your hosting provider so they can make the switch . 

    Be.st 


    ThemeNectar Support Team 

  • bettinapaula replied

    Hi! Our version is 5.6. Then....isn't going work? Thanks

  •  3,066
    Andrew replied

    Hey there,

    Thanks for reaching in,

    Please update to Salient VC to 5.2.4. If you are not seeing the Plugin Update Notification you need to uncheck the " Disable Theme Recommended Plugin Notifications " Field in "Salient Theme Options Panel"  -> General Settings -> "Toggle Theme Features" Section .

    Please let me know how it goes,

    Regards

  • bettinapaula replied

    Hi Andrew!

    The version installed is 5.2.4 and now we have 3 javascript error, this can be caused by the plugin? Thanks. 

  •  9,068
    Tahir replied

    Hey Again,

    Try adding the Concatenate scripts variable and check . 

    Please have a look at this Article :http://www.wpbeginner.com/wp-tutorials/how-to-fix-white-text-and-missing-buttons-in-wordpress-visual-editor/ .

    Best


    ThemeNectar Support Team 

  • bettinapaula replied

    Hi Guys! It's Working! Thank so much! 

    After this change we can't upload any photo from the Page Header Image..... Can you help me with this? 

  •  9,068
    Tahir replied

    Hey Again,

    Your PHP Settings are likely not correct. 

    You can verify your PHP configuration limits by installing a simple plugin called WordPress phpinfo http://wordpress.org/extend/plugins/wordpress-php-info/

    Recommended PHP configuration limits are as follows:

    • max_execution_time 60
    • memory_limit 256M
    • post_max_size 48M
    • upload_max_filesize 48M

    Please have your hosting provider fix this for you so it can be installed correctly. 

    Thanks 


    ThemeNectar Support Team 

  • bettinapaula replied

    Hi Tahir, 

    In user.ini archive we have:

    upload_max_filesize = 256M
    post_max_size = 256M
    memory_limit = 256M

    This is wrong? 


    Thanks, 


    Bettina


  •  3,066
    Andrew replied

    Hello there,

    Thank you for writing in once again and apologies for the trouble.

    Can you please give us a temporary admin access to your site? We'll be in a better place to spot anything suspicious from here.

    You can add new users by going to Users > Add New set the user and password for us, set the role to admin and send the info here. You can navigate here for more details; https://make.wordpress.org/support/user-manual/customizing-wordpress/managing-users-on-your-wordpress-site/adding-users-to-your-wordpress-site/

    Hope to hear from you soon!
    Regards,

  •   bettinapaula replied privately
  •   bettinapaula replied privately
  •  9,068
    Tahir replied

    Hey Again,

    The New Salient VC Version requires PHP version 7.1 . Could you please switch and Check .

    Be.st 


    ThemeNectar Support Team