While I wish you and your team a happy new year, I've noticed that since we implemented out salient theme we've been receiving many complaints that our customers could not book and access checkout on mobile.
On desktop it seems to work just fine.
Can you please advise whether this is a technical issue from the theme, because I imagine that if it was from thehosting or woocomerce the problem would be the same for desktop payments.
Please note that when you add additional comments onto tickets before we've had a chance to respond, it unintentionally bumps your position back in the queue since things are sorted on our end from longest time since last activity first.
After checking your URL, I can see you have the jetpack plugin active with the mobile theme module inside of it active. That module overrides your current active WP theme and replaces it completely, so your site is not currently using Salient when viewed on a mobile device: https://imgur.com/a/XPFde All you have to do is disable that module in Jetpack to allow Salient to load and fix your issue.
Dear rep,
While I wish you and your team a happy new year, I've noticed that since we implemented out salient theme we've been receiving many complaints that our customers could not book and access checkout on mobile.
On desktop it seems to work just fine.
Can you please advise whether this is a technical issue from the theme, because I imagine that if it was from thehosting or woocomerce the problem would be the same for desktop payments.
I look forward to your reply.
Thanks,
Andrei
Hello? i've been requesting support for the past weeks and noo one seems to even respond!
Hey Andrei,
Please note that when you add additional comments onto tickets before we've had a chance to respond, it unintentionally bumps your position back in the queue since things are sorted on our end from longest time since last activity first.
After checking your URL, I can see you have the jetpack plugin active with the mobile theme module inside of it active. That module overrides your current active WP theme and replaces it completely, so your site is not currently using Salient when viewed on a mobile device: https://imgur.com/a/XPFde All you have to do is disable that module in Jetpack to allow Salient to load and fix your issue.
Cheers