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  Public Ticket #1427193
mobile - site good iPad - no good iPhone
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  • bwarne started the conversation

    during the design process, changing header settings, exploring full width content and padding my site suddenly stopped displaying correctly on the iPhone. (i test devices along the way). it looks as intended on the iPad. 

    i am using salient 4.1.1. (latest version) and have cleared all cache data on iphone, browsers, and the WP site itself

    i do not have an android device to test with

    wondering what a fix would be. 

  •  3,034
    Andrew replied

    Hey there,

    Thanks for reaching in,

    Please send over a link to your website so we can replicate your issue and offer a possible fix.

    Regards.

  • bwarne replied

    thanks for getting back to me. 

    http://amityfoundations.org/circletreeranch


    PS: i got word from an android friend and the site is exactly the same display as the iphone, but still good to go on the iPad

  •  3,034
    Andrew replied

    Hey Again,

    Please update to Salient Theme Version 8.5.3 and VC to 5.2.4. 

    To get a list of Bug Fixes and new Feature addons in the Latest Theme update,  the changelog can be viewed here : http://themenectar.com/changelogs/salient.html .

    Update the theme by following this guide: http://themenectar.com/docs/salient/updating-salient/ 

    Regards

  • bwarne replied

    oh gee. okay. 

    can you explain why it was fine on the iphone one day and not the next? no new plugins were installed, etc. 

    i just bought theme nectar update a few months back and it was 4.1.1. my understanding that is the latest. i will follow links but would appreciate a deeper explanation and understanding why it worked on tuesday but not wednesday. literally. all that was done was editing pages with the VC.

  •  3,034
    Andrew replied

    Hey there,

    Thanks for reaching in,

    Please update the site first then run a link by us so we can investigate and let you know if the issue persists. As per now it is abit premature to determine exactly the problem is.

    Regards

  • bwarne replied

    Thank you. Here's a quick update:

    I installed the envato plug in. tested the API and all is well there. 

    I cannot for the life of me find the update you sited, Salient Theme Version 8.5.3 and VC to 5.2.4., there. The links in the screen resolve to the nectar site which is only a full page image of your logo. 

    I do still want to finish the update as there are some other minor problems going on with it. Single image doesn't work in the VC is one of a few small examples. 

    In the meantime I kept researching and found that the new jetpack my host installed without my knowledge has a mobile override setting which might be good if not using a responsive css theme like Nectar Salient. I turned that off and all mobile devices are working perfectly. 

    If you can direct me to a valid update link i would be most grateful. 

  •  9,016
    Tahir replied

    Hey Again,

    You can download the Salient Theme folder via Themeforest Download Section  and then update manually . 

    Update the theme by following this guide: http://themenectar.com/docs/salient/updating-salient/ .

    Best.


    ThemeNectar Support Team