Comments 1Dawn started the conversationJanuary 10, 2018 at 7:12pmWe are unable to show the proper preview when posting content to social media. Example: https://www.xiologix.com/identity-management/ The image and description to do not show up on facebook. in closed ticket 1391562, it was suggested that we download a plugin. We did and that didn't solve the issue. Please advise. 3,034Andrew repliedJanuary 10, 2018 at 8:01pmHey there,Thanks for reaching in,Please use this plugin and let me know how it goes. https://wordpress.org/plugins/wonderm00ns-simple-facebook-open-graph-tags/Regards 1Dawn repliedJanuary 10, 2018 at 11:46pmThis did not work either. 3,034Andrew repliedJanuary 11, 2018 at 8:04amHello Dawn, Thank you for writing in once again and apologies for the trouble. Can you please give us a temporary admin access to your site? We'll be in a better place to spot anything suspicious from here. You can add new users by going to Users > Add New set the user and password for us, set the role to admin and send the info here. You can navigate here for more details; https://make.wordpress.org/support/user-manual/customizing-wordpress/managing-users-on-your-wordpress-site/adding-users-to-your-wordpress-site/ Hope to hear from you soon!Regards 1Dawn repliedJanuary 11, 2018 at 5:14pmPlease send me your email where I can send you credentials outside of this public ticket. 3,034Andrew repliedJanuary 11, 2018 at 8:23pmHey there,Thanks for reaching in,Please reply privately.Regards Dawn replied privately 9,016Tahir repliedJanuary 12, 2018 at 7:00amHey Again,The Plugins need to be configured as well . Try using this plugin instead : https://wordpress.org/plugins/wpsso/ .Be.st ThemeNectar Support Team Sign in to reply ...
We are unable to show the proper preview when posting content to social media. Example: https://www.xiologix.com/identity-management/
The image and description to do not show up on facebook. in closed ticket 1391562, it was suggested that we download a plugin. We did and that didn't solve the issue. Please advise.
Hey there,
Thanks for reaching in,
Please use this plugin and let me know how it goes. https://wordpress.org/plugins/wonderm00ns-simple-facebook-open-graph-tags/
Regards
This did not work either.
Hello Dawn,
Thank you for writing in once again and apologies for the trouble.
Can you please give us a temporary admin access to your site? We'll be in a better place to spot anything suspicious from here.
You can add new users by going to Users > Add New set the user and password for us, set the role to admin and send the info here. You can navigate here for more details; https://make.wordpress.org/support/user-manual/customizing-wordpress/managing-users-on-your-wordpress-site/adding-users-to-your-wordpress-site/
Hope to hear from you soon!
Regards
Please send me your email where I can send you credentials outside of this public ticket.
Hey there,
Thanks for reaching in,
Please reply privately.
Regards
Hey Again,
The Plugins need to be configured as well . Try using this plugin instead : https://wordpress.org/plugins/wpsso/ .
Be.st
ThemeNectar Support Team